Dental Practice Operations Manager

OVERVIEW:

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group is a very fast growing company that has several dental practices around the US focusing on dentures and implants. Our mission is to increase our patients’ access to life-changing full arch dentistry.

You’ll be joining an energetic, effective, and tight-knit central team that embodies the concept of Team First! We take care of our teams at our practices so that they can take care of our patients! Come join our team today!

JOB SUMMARY:

Your Role in Our Mission:

As the Practice Operations Manager oversees the daily operations of a dental office, ensuring efficiency, compliance, and exceptional patient service. They manage administrative tasks, staff coordination, and patient interactions, acting as a liaison between the dental team and patients. What’s more important, is that you’ll be part of a solution that significantly impacts daily lives and long-term health of our patients.

Your Impact:

The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

What You'll Do:

Operations Management:

• Oversee day-to-day office operations, ensuring smooth workflow and high efficiency.
• Implement and maintain office policies and procedures.
• Complete weekly scorecard of practice level KPI’s
• Ensure the office complies with legal regulations, including health and safety standards.
• Conduct regular visits to dental offices, clinics, and other healthcare facilities to present product offerings and generate new business through networking with general practices.
• Lead morning huddles and end of day activities
• Manage office supply inventory and place orders as necessary should the DA be out or need support.

Staff Management:

• Recruit, train, and supervise office staff
• Schedule and coordinate staff work hours, ensuring adequate coverage.
• Conduct performance reviews and provide ongoing training and development.
• Address and resolve any staff issues or conflicts.

Patient Management:

• Ensure excellent patient service, from consultation to surgery to post-treatment follow-up. Will complete consultations should the Smile Consultant be out or need support.
• Manage patient records, ensuring they are accurate and up-to-date.
• Handle patient inquiries, complaints, and concerns in a professional manner.
• Oversee the patient appointment scheduling system to maximize efficiency and patient satisfaction.

Financial Management:

• Oversee collections and ensure the practice is meeting monthly targets.
• Manage accounts receivable and payable, maintaining accurate financial records
• Ensure completion of daily and monthly closings within Open Dental
• Monitor and manage office expenses, finding cost-effective solutions when necessary.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

QUALIFICATIONS

Experience:

• 3-5 years of experience in a dental office setting, with at least 2 years in a managerial role.
• Experience with dental practice management software.

Skills:

• Strong leadership and management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in office software, including Microsoft Office Suite and OpenDental.
• Knowledge of dental terminology, billing, and coding.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

WHAT WE OFFER:

You’ll have the opportunity to make a meaningful impact in patients’ lives every day. In addition to a rewarding career, we provide a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement plan
• Short-term disability and additional optional benefits
• Paid vacation and sick
• Paid holidays
• Opportunities for ongoing professional development and growth

Join Us: If you're driven by the prospect of making a tangible difference in people's lives and are ready to take your career to new heights, we invite you to apply and help us continue our journey of empowering better lives.

Salary Description: 60k-65k/year

Hours of Operation: This is a full-time, exempt role and hours of operation are Monday-Friday.