ER Case Consultant

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor: The UK’s second largest direct-to-consumer investment platform, enabling individuals in the UK to plan, save, and invest in the way that works for them.

• Adviser: Provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Investments: A specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the role:

The role holder role is accountable for supporting and advising managers and HR colleagues on a range of HR case/employee relations issues including but not limited to, investigations, suspensions, disciplinary, capability, grievance, long term sickness, occupational health referrals and appeals.

Key Responsibilities:

• Managing a range of HR cases from start to end

• Analysing complex case issues and situations effectively, establishing the level of business risk and identifying the most appropriate approach

• Ensuring HR cases are managed to a timely, balanced, and appropriate conclusion in accordance with relevant employment law, regulatory requirements and commercial needs

• Providing managers with timely and appropriate advice and guidance to help them make effective and balanced decisions

• Advising and supporting the completion of investigations

• Draft and checking complex case outcome letters

• Accurately recording case outcomes on HR system and providing management information as required

• Review metrics relating to HR cases and identify trends and issues, making recommendations where possible

• Liaising with Risk & Compliance colleagues on regulatory impacts (e.g. Conduct Rules and Fitness & Propriety)

• Building case management capability in managers through coaching

• Support case process reviews and make recommendations for improvement

• Prepare and deliver up-skilling presentations/sessions on employee relations matters

• Complete special projects where required

• Pro-actively supporting a culture of continuous improvement and initiatives within HR

• Looking to improve existing working practices and procedures, researching best practice as required and working collaboratively with colleagues from different HR teams

Candidate Requirements:

• Recent experience of case management (e.g. disciplinary, grievance, absence management) is essential

• Experience of working in an FS regulatory environment is desirable

• Strong knowledge of current UK employment legislation and relevant case law

• Strong attention to detail, with a commitment to high quality work

• Ability to influence without formal authority at all levels of organisations

• Ability to build and maintain trust and credibility with stakeholders

• Ability to present complex information in a clear and structured manner

• Demonstrate a pragmatic attitude and take responsibility for personal development and contributing to growth within the team

• Business Support: Working with managers to support them in managing cases. Developing effective approaches in conjunction with managers to deal with complex staffing issues in individual teams.

• Employee Relations Query Management: Providing HR support during formal meetings (in some instances). Acting as ‘Investigating Officer’ in complex casework where appropriate and, if there are grounds for considering disciplinary action. Gathering evidence, arranging and conducting investigation interviews and producing interview statements and reports

• Case management: Track and monitor the volume of cases. Create case metrics and key performance indicators. Provide reports to the HR Operations Director and HRBPs. Researching best practice as required and working collaboratively with colleagues from different HR teams

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits:

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business:

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working:

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.