Offer summary

Qualifications:

High School Diploma or equivalent required; college degree preferred., Minimum 1 year of experience in high-volume processing, administrative, or operations roles., Proficiency in MS Office365, especially Outlook, Excel, and Word., Strong organizational, time management, and communication skills..

Key responsibilities:

Provide internal support to Default Management Operations teams.

Enter data into multiple systems and review documentation.

Handle time-sensitive correspondence and ensure proper documentation procedures.

Assist in workflow improvements and generate regular reports.

Job description

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners. As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

Location: Hybrid - in Brooklyn OH – 2 day in-office; 3 days WFH

Hours: Monday - Friday 8:00am - 4:30pm ET

Essential Responsibilities

Provides internal support to Default Management Ops teams
Enters data into multiple systems
Reviews documentation and sends out time-sensitive correspondence
Roles at this level are responsible for moderate operational and/or administrative work
Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for each task
Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
Accountable for regular reporting and analysis requests
Recommends and implements processes to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned

Required and Preferred Skills, Experience, and Qualifications

High School Diploma or equivalent required; College degree preferred
Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
Minimum 1 year of experience in a high-volume processing, administrative, or operations role required
Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
Comfortable navigating multiple computer systems and applications
Excellent time management, prioritization, and organizational skills
Ability to work under pressure and meet deadlines
Proven ability to handle high transaction volumes accurately
Analytical, research, and problem resolution skills
Quick learner who is not afraid to ask questions
Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/23/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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