Offer summary

Qualifications:

High School Diploma or equivalent required, Bachelor's degree preferred., Proficient in Microsoft Office applications., Strong writing and communication skills, with proper grammar usage., Ability to multitask, manage time effectively, and work collaboratively..

Key responsibilities:

Provide administrative support for client claims.

Maintain and update claim databases and set up new claims.

Answer phone calls related to client programs and follow up on open claims.

Attend team meetings and perform other duties as assigned.

Job description

Company:

ClaimsPro LP - International Programs Group

Customer Support Specialist - Full Time, Remote (Little Rock, Arkansas)

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

Job Responsibilities:

Provides administrative support for client claims
Maintains Claim Databases
Sets up all new claims within the required time frame
Answer all phone calls for client programs
Provides follow up to all open claims in client systems and claim files
Fills in on other programs when needed
Attends monthly team meetings
Other duties as assigned

Qualifications:

High School Diploma or Equivalent required
Bachelor’s degree is preferred
Proficient in Microsoft Office

Competencies

Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
Excellent time management skills
Strong Communicator (verbal and written)
Ability to multi-task and handle high volume of concurrent tasks
Work collaboratively with others inside and outside the company

Environment/Working Conditions:

Dynamic environment with tight deadlines, number and changing priorities
All prospective employees must pass a background check
Office environment including prolonged periods of computer use
Location: Remote working but may require some travel to home office, etc.
Must be available to work between the hours of 10am and 7pm

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Required profile