IT Infrastructure Manager

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The IT Infrastructure Manager manages and directs staff performing infrastructure systems administration and/or analysis.  This position oversees the design, acquisition, installation, relocation, repair, maintenance, accountability and control of all infrastructure, voice, wireless, data network, and video communications for the Sheriff's Office. The Manager participates in strategic planning for the department, establishes goals for the division, and develops and manages staff performance.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• Bachelors Degree in Computer Science or a related field.

Experience

• Six (6) years of experience managing and implementing IT infrastructure systems, which includes two (2) years of IT supervisory or management experience.

OR

Combined education and experience qualifications

• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.

Other requirements

• Must possess a valid Arizona driver’s license or have the ability to obtain by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS – IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Our Preferred Candidate has

• Eight (8) years of experience managing and implementing IT infrastructure systems, which includes four (4) years of IT supervisory or management experience
• Prior experience with Microsoft Office 365
• CISSP, ITIL, Azure certifications, or similar IT certifications.

Compensation is more than a salary with MCSO: 

• Growth and stability since 1871 
• Choice of three medical plans – starting as low as $70/month 
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays – 10/year + 1 personal day 
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System 
• Paid Parental leaves (birth/adoption) 
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively 
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees. 
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms 
• Employee Discounts
• Learn more at Benefits Overview  

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Directs the construction, installation, maintenance, operation, and performance management/measures of complex IT infrastructure systems and related support items.
• Provides technical expertise and advises management on voice, data, wireless, video, and 911 support and related networking requirements.
• Develops, implements, and maintains standards, policies and procedures for installing, troubleshooting, repairing and maintaining infrastructure, telecommunications, and video equipment.
• Builds effective working relationships with customers and vendors and consults on service delivery needs; ensures that timely and courteous customer service is provided.
• Researches, reviews, and recommends state-of-the art infrastructure, telecommunication, video, and network systems to fulfill business requirements.
• Supervises staff including hiring, training, coaching, disciplining, and evaluating performance.
• Assesses staff and develops training plans to ensure skills stay current with technology requirements for current and future work assignments.
• Fulfills departmental requirements for providing work coverage and administrative notification during personnel absences.
• Promotes efficient, cost-effective uses of advanced technologies.
• Collects and reports complex data for departmental statistics.
• Participates in or leads teams in development of requests for proposals, evaluating bid responses, selecting infrastructure and telecommunications vendors; monitors contract performance after implementation.
• Participates in department disaster recovery planning and systems security administration.
• Develops and prioritizes budget issues for submission during the annual budget cycle; manages operating budget for the division.
• Represents the Sheriff’s Office on various County, justice and law enforcement committees and workgroups.

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer. 

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.
 

Work primarily occurs indoors and occasionally outdoors. Tasks require sitting for long periods, and include interruptions, high volume of work and handling multiple or complicated tasks. Job includes team-oriented activities, and interaction with all levels of management and personnel, as well as the public. Responsibilities require ethical conduct and a professional demeanor.

Work environment

• Indoors
• Rarely outdoors or in temperatures above 90 degrees
• Frequently bright lighting
• Conditions may rarely include confined area, stairs or ladders, unprotected heights, high noise level, dim lighting

 
Physical environment

• Sitting, standing, walking
• Speaking, hearing, seeing, reading
• Bending/kneeling
• Reaching, twisting, crouching
• Lifting floor to waist twenty (20) lbs.
• Lifting waist to shoulder twenty (20) lbs.
• Lifting shoulder to overhead ten (10) lbs.
• Carrying ten (10) lbs. for a varying distance up to 500 feet
• Pushing/pulling one hundred (100) lbs. with assistance for a varying distance up to 500 feet

 
Social environment

• Time pressures
• High volume of work
• Handling multiple or complicated tasks
• Accuracy, concentration/vigilance
• Decision making
• Teamwork
• Conditions frequently include interruptions, unscheduled or frequently changing tasks, working in close physical proximity with others, overtime/rotating shifts
• Conditions may rarely include emergencies, isolation, public contact

Knowledge, Skills, and Abilities

Knowledge of

• Common Infrastructure systems, servers, switches, routers, virtual machines, storage and other related systems.
• Large communication systems with the capabilities of messaging, video teleconferencing, audio bridge and other related voice systems software.
• VOIP and carrier services, radio, P25 and microwave standards/practice, and Computer Aided Dispatch (CAD).

Skill in

• Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to system and application goals.
• Analyzing complex problems and reviewing related information to develop and evaluate options and implement solutions.

Ability to

• Plan, organize, monitor, control, and implement large-scale infrastructure and telecommunication systems projects. 
• Supervise technical staff.
• Establish and maintain effective working relationships with clients and vendors.
• Lead people from many different disciplines with varying degrees of technical expertise.
• Communicate information and ideas orally and in writing appropriate to the needs of the audience.

SELECTION PROCEDURE:

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

 
All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.
 

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!