Care Operations Specialist

We’re rebuilding healthcare from the ground up at Carrum Health and optimizing Patient Care will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking to bring on a Care Operations Specialist to our Patient Care Ops team who will play a key role in supporting our patients and shaping the systems that enable seamless care while embodying our company mission and values with each interaction they have. For this Operations role, we are seeking someone who will work collaboratively to develop the infrastructure needed to support the Patient Care team and to ensure the patient experience meets the Carrum standard.

You will also be responsible for supporting the operations of the Patient Care team by working cross-functionally to improve, optimize, and implement processes, workflows, and technologies. You will leverage your expertise, tech savviness, and skillset to drive improvements that will not only create a better experience for patients but also allow the team and company to better manage the care we provide to patients.

The salary range for this role is $50k - $60k plus bonus, depending on level of experience and geographic location. 

You’re excited about this opportunity because you will…

• Collaborate across teams (Care, Tech, Analytics, Provider Ops, Finance, etc.) to optimize workflows and tools that support the patient experience
• Identify opportunities to streamline and improve team processes and policies
• Assist in managing patient travel needs and other patient coordination efforts
• Collaborate with other Patient Care Team members to continuously evaluate where procedures can be streamlined or policies updated
• Test patient-facing and internal tools and provide feedback prior to release
• Support reporting, information management, and data collection/cleaning for the Patient Care team, the Operations team, and in partnership with other teams
• Contribute ideas and insights that lead to more efficient processes and better outcomes for patients and the care team

We’re excited about you because…

You have a driving passion for making a positive impact on the healthcare industry and you believe there is a better way to deliver top-quality medical care to patients. You are passionate about helping others and creating systems that allow you and your team to focus less on tedious tasks so that they can focus more on serving our patients. You also thrive in a fast-paced environment and enjoy tackling projects where needed. 

The skills we hope to see from you:

• 3+ years of experience in hospital administration, patient care operations, medical insurance, digital health, public health, pilot studies, clinical trials, or healthcare technology
• Familiarity with system-level healthcare processes and issues
• Experience in product testing, digital health platforms, public health, or clinical research
• Strong interpersonal and communication skills, with an emphasis on being high-touch with a patient and solution first mentality
• Exceptional oral and written communication skills, with an ability to tactfully and effectively handle escalations 
• Superior judgment, problem solving, and organizational skills possessing high-level of discretion in working with confidential information
• Comfortable with fast-paced environments and improving live processes
• Knack for troubleshooting, synthesizing imperfect information into actionable insights, and creatively solving problems