Offer summary

Qualifications:

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) and English, both written and spoken., Prior experience in customer service within the entertainment, music, or digital content industries., Excellent communication and interpersonal skills focused on customer satisfaction., Strong problem-solving skills and familiarity with digital content platforms and support systems..

Key responsibilities:

Provide exceptional support to Nordic-speaking customers regarding online music and podcast services.

Assist customers with account management, technical issues, and content inquiries.

Resolve customer complaints and provide timely solutions to improve user experience.

Document customer interactions and collaborate with other departments to ensure accurate information.

Job description

Patrique Mercier Recruitment PT is excited to present a dynamic opportunity for a Nordic Speaking Customer Support representative in our Online Music & Podcast Department. With our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting skilled individuals with rewarding roles in the vibrant sectors of gaming, healthcare, and digital entertainment. In this role, you will provide exceptional support to Nordic-speaking customers, helping them navigate through our platform's offerings related to music and podcasts, resolving inquiries, and enhancing their overall experience. If you are passionate about music and podcasts and have a flair for customer service, we invite you to be part of our enthusiastic team!

Responsibilities

Deliver outstanding customer support to Nordic-speaking users concerning online music and podcast services.
Assist customers with account management, technical issues, and content inquiries.
Effectively resolve customer complaints and provide timely solutions to enhance user experience.
Document all customer interactions and feedback in the relevant systems for continuous improvement.
Collaborate with other departments to ensure customers receive updated and accurate information.
Stay informed about industry trends and product offerings to provide insightful support to users.
Engage with the community to foster a love for music and podcasts among our users.

Requirements

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) and English, both written and spoken.
Prior experience in customer service, particularly within the entertainment, music, or digital content industries.
Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
Strong problem-solving capabilities and the ability to handle complex issues effectively.
Familiarity with digital content platforms and customer support systems is a plus.
Ability to work independently and collaboratively in a remote working environment.
A passion for music and podcasts, and a genuine desire to assist customers in finding the content they love.

Benefits