Customer Success Specialist (Spanish-Speaking)

Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.

At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. For more information on the group, please visit www.creditstar.com.

 Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, then we invite you to apply as a 

SPANISH-SPEAKING CUSTOMER SUCCESS SPECIALIST

YOUR ROLE:

We are currently looking for a new Customer Success Specialist to join our Spanish team at our office in Tallinn, Estonia. Being fluent in Spanish & English languages (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our Spanish customers with outstanding customer service experience. This position will be at the heart of the operation.

YOUR RESPONSIBILITIES:  

As a Customer Success Specialist, you will be responsible for providing a fantastic customer service experience for our Spanish customers. The job involves managing client applications, maintaining and developing existing customer relations and replying to enquiries.

• Customer Support.  Managing and maintaining existing customer relations and replying to all incoming and outcoming enquiries via email, chat and phone.
• Loan administration. Including but not limited to reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations.
• Debt Collection. Offering additional support for the Debt Collection Team on busy collection days.
• Compliance. Working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets.
• Covering for direct team members during their time off.
• Document administration and creating reports for management
• Keeping sensitive information and financial records private and confidential
• Staying up to date with company rules and policies
• Willing to work with and learn from management to properly apply company policy to customer solutions
• Regular meetings with the team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience

Requirements

We expect you to be a people person who enjoys helping the customer and is always doing their best to meet the targets for accuracy, quality and agreed service levels. In order to work at Creditstar, you should speak fluent Spanish & English, be punctual, attentive to details and have excellent communication skills.

• You are a fast learner with an engaging personality, multi-tasking and capable of prioritizing your daily tasks to help you organize your time efficiently and boost your productivity
• Previous experience working in finance and knowledge about Spanish regulations is an advantage, but not essential
• Handling questions or complaints via telephone and email 
• Essential computer usage skills;
• Able to work as a team player in a fast-paced environment

Benefits

WE OFFER:

• Dynamic, challenging, and rewarding work within a growing international company where one can REALLY make an impact;
• Regular company parties and events;
• Brand new office in the center of the city with games and free snacks/drinks;
• Competitive remuneration package
• Sports or health insurance compensation
• Birthday day-off

EMPLOYMENT TYPE:

• Full-time or part-time work from Monday to Friday 09.00-17.00 (Estonian time)
• Working in the Tallinn office with opportunities to work from home occasionally
• The job can be suitable for students.

Join us and contribute to our mission while advancing your career. Apply now!

* Please note that this is not a remote position and requires to be present at the office at least 3 days a week.