Senior Operations Manager East Africa - CSC

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

To support and drive the CSC operations business with a focus area on excellence in operations, project management and client engagement. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on wider East Africa.

Task and responsibilities

• Manage embedded consultant Services and client requirements across East Africa on a day-to-day basis.
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals.
• Identify, analyse, and assess risks and develop appropriate risk mitigation strategies for our clients.
• Deliver and manage protective services engagements, including in high-risk locations.
• Support and drive the development of resource management tools, including enhancing consultant information storage and accessibility.
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards.
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
• Support resource management including maintenance of a live database, and the selection, recruitment, training, contracting and deployment of consultants for client projects.
• Collaborate with the wider Operations Management team in the management of all engagement’s tasks throughout Africa, Europe, & Middle East as required.
• Regularly work directly with clients as a senior subject matter expert.
• Maintain and expand business relationships through collaboration with clients.
• Identify and advise on opportunities to improve operations management processes and implementation.
• Deliver high-quality work in response to identified needs of existing and new clients including consulting engagements where appropriate.
• Maximise revenue and profitability of tasks / embedded consultancy engagements.
• Ensure all projects are being delivered on time and in budget.
• Work closely with HR colleagues to support effective consultant onboarding.
• Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication.
• Ensure that consultants are effectively supported by Control Risks.
• Identification, vetting and management of third-party providers across the region.
• Work with the Business Operations team to ensure project administration is of the highest standard.
• Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration.

Requirements

Essential

• Has a detailed understanding of the East Africa operating environment..
• Experience in delivering and managing protective services.
• Ability to work calmly in high stress environments.
• Excellent English verbal and written communication skills with an understanding of basic Swahili
• Demonstrated knowledge of security analysis and risk assessments of physical security or security operations and planning.
• Be experienced in basic communications and radio use/procedures.
• Provide risk management planning and performing qualitative risk analysis.
• Be able to define and estimate project activities and resources.
• Experience with acquiring, developing, and managing project teams.
• Project / commercial management skills.
• Education to degree level / or relevant commercial experience.
• Developed IT skills (Microsoft Office).

Preferred

• Master’s degree.
• Security / Risk consulting qualification.
• Training qualification.

Solutions focused:

• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams.
• Reviews and looks for efficiencies in ways of working.
• Constantly seeks innovative ways to improve the services we offer to our clients.
• Shows and encourages a determination to achieve high standards.
• Attention to detail.

Client centric:

• Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team.
• Anticipates client needs and addresses these.

One Firm:

• Builds strong relationships, through common goals, individual contribution and support in times of need.
• Considers the regional and global implications of what we do in our own areas of responsibility or team/ department.

Personal effectiveness:

• Operates effectively and with resilience in changing or ambiguous situations.
• Able to adapt communication style to suit different audiences, and colleagues from different cultures and ethnic backgrounds.
• Able to multi-task and juggle several priorities at once.
• Action orientated, able to follow up on feedback.
• Experience using discretion while utilizing company policies to determine appropriate action.
• Displays sensitivity to develop constructive relationships with others.
• Strong collaborator among all levels of stakeholders.

Behaviours

• All employees are expected to display behaviours reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.