Customer Support & Scheduling Coordinator - (HR31686DP)

Job Title: Customer Support & Scheduling Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-growing home services business operating in the US. The company values responsiveness, attention to detail, and a customer-first mindset, with a strong focus on operational efficiency and team collaboration.

Position Overview:

We're looking for a highly organized and personable Customer Support & Scheduling Coordinator to lead daily client communications and job scheduling. You'll be the first point of contact for new and returning customers -- guiding them through the estimate and booking process, handling schedule changes, and ensuring a seamless experience. You'll also support business operations with weekly reporting and CRM upkeep.

Key Responsibilities:

• Answer inbound customer calls and inquiries with professionalism and warmth.
• Respond to new leads (phone, web forms, texts) and guide them through booking.
• Provide price estimates over the phone using company-provided guidelines.
• Follow up on unbooked leads to convert them into scheduled jobs.
• Schedule and reschedule jobs using dispatch software, optimizing routes and technician availability.
• Communicate proactively with clients about schedule changes or updates.
• Pull and review performance reports using tools like Workiz and Google Sheets.
• Flag insights or improvement opportunities during weekly check-ins with the owner.
• Maintain accurate CRM notes and update job tags and assignments.
• Assist with administrative tasks such as invoice prep and photo uploads

Qualifications:

• Strong phone presence and verbal communication skills.
• Detail-oriented and able to manage multiple priorities at once.
• Comfortable using scheduling software (Workiz, Jobber, Housecall Pro, or similar).
• Basic Excel/Google Sheets proficiency (reading and discussing reports).
• Tech-savvy and quick to learn new tools and systems.
• Proactive, responsive, and reliable with strong follow-through.

Nice-to-Haves:

• Prior experience in home services or small business customer service.
• Bilingual (Spanish/English) communication skills.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.