Offer summary

Qualifications:

Bachelor's Degree in Computer Science, Computer Engineering, or similar field., 3-5 years of experience in customer support or shared service environments., Proficiency in Windows OS, Office 365, and network troubleshooting., Excellent English communication skills for international client interaction..

Key responsibilities:

Provide 24/7 IT support to international banks from a centralized service center.

Respond to user requests via multiple channels and log incidents.

Act as the main contact for end-users, resolving IT issues and coordinating with support teams.

Identify and resolve problems proactively, and suggest process improvements.

Job description

Hiring Position: Global IT Support Officer - (L1 - L2 Support: Open to any Nationalities)

Working Location: Bangkok, Thailand (BTS and MRT Accessible)

Working Condition:

Hybrid working mode with 2 days' work from home per week with flexible working hours
Additional 10 days of work from anywhere per year

Pay Rate: THB 50K to THB 70K

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ABOUT THE POSITION:

Responsibilities:

Provide 24x7 IT support for international banks from a centralized service center in Bangkok.
Respond to user requests via online, phone, email, and ticketing systems, logging them into the service desk application.
Act as the single point of contact (SPOC) for global end-users, handling IT issues and resolutions.
Communicate incident details to stakeholders and coordinate with 2nd Tier support teams.
Analyze monitoring data to identify problems before escalation.
Collaborate remotely with local IT, development teams, Corporate IT, and vendors.
Improve technical, functional, and interpersonal skills.
Enhance customer satisfaction skills.
Handle assigned tasks under pressure, multitask, and support teamwork.
Suggest and implement process improvements, including automation.

Education:

Bachelors Degree in Computer Science, Computer Engineering, or equivalent experience.

Language Skills:

Excellent communication skills in English (written and oral) for working with international customers.

Experience and Skills:

Minimum 3-5 years experience in a shared service environment or customer support service center.
Experience in user support of client applications, PC/Windows network infrastructure, and customer business applications.
General knowledge of Microsoft Windows OS, Windows Server OS, MS Office suite, Office 365.
Knowledge of Microsoft Active Directory, LAN networking, VPN, TCP/IP, and network troubleshooting.
Understanding of web applications, databases, and internet concepts.
Knowledge of monitoring systems (e.g., Zabbix, Splunk).
Strong IT infrastructure and operations understanding.
Critical thinking, problem-solving, adaptability, continuous learning, attention to detail.
Linux system administration and scripting/automation knowledge is a plus