Offer summary

Qualifications:

Fluent in spoken and written Dutch., Strong communication and interpersonal skills., Customer-focused attitude., Based in Portugal or willing to relocate to Portugal..

Key responsibilities:

Communicate with Dutch-speaking customers via phone, email, and chat.

Ensure customer satisfaction by understanding and addressing needs.

Resolve customer issues collaboratively with internal teams.

Maintain accurate records of customer interactions in CRM.

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

Job description

Responsibilities:

Communicate effectively with Dutch-speaking customers via phone, email, and chat to address inquiries and provide support.
Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
Resolve customer issues by utilizing problem-solving skills and collaborating with relevant internal teams.
Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
Stay informed about company products, services, and policies to assist customers effectively.
Contribute to a positive team environment and share insights to enhance overall customer support quality.

Requirements: