Offer summary

Qualifications:

Experience managing and leading a team in a fast-paced environment., Background in mental health or neurodevelopmental services., Strong organizational and problem-solving skills., Ability to plan and manage staff rotas effectively..

Key responsibilities:

Lead and develop the admin and customer service team to meet KPIs.

Manage contracts, staff rotas, and liaise with clinics for availability.

Attend contract meetings, oversee reporting, and ensure compliance.

Maintain accurate records and monitor quality assurance processes.

Job description

Application closing date 27th June 2025

Operations Team Leader

Xyla, part of Acacium Group

Remote working with regular office visits

3 months fixed term contract with opportunity to go permanent, full time

£30,000 per annum

Are you a proactive, solutions focused individual? Do you have strong people management and communication skills? We have an opportunity for a Team Leader to join our Neurodevelopmental service!

In this role you'll be responsible for leading and developing our admin and customer service team, motivating them to deliver against their contractual and individual KPIs. You will also hold a caseload of contracts, responsible for managing the rota for the clinicians and liaising with clinics to get availability, ensuring our service runs at an optimal level.

If you enjoy managing teams and you're passionate about healthcare, this might be the perfect opportunity for you!

Xyla, part of the Acacium Group, is a leading provider of integrated healthcare solutions, dedicated to improving lives and easing the pressure on the UK healthcare system. Our services are designed to help individuals avoid unnecessary hospital stays or support them in transitioning safely through the system, offering specialist care in their homes or communities whenever it's needed most.

Every day you will…

Effectively lead a team of contract coordinators to drive efficiency and coordination. Recruit, onboard and induct new team members and manage ongoing training and development throughout their tenure
Manage KPIs, take morning planning meetings, and send weekly update emails including rotas and staff planning for the week
Attend contract meetings to discuss accounts, check reporting including audits and monthly savings, and provide weekly reporting on deliverables, individual stats, and monthly saving reports
Ensure compliance with all relevant regulations and standards, implement and monitor quality assurance processes, maintain accurate and up-to-date records and documentation.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

Opportunities to enhance your experience and skillset by moving across the global organisation
Remote working style
Workplace pension scheme
Gym Flex – discounted gym memberships UK wide
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have…

Experience of managing and leading a team in a fast-paced environment
Experience in a mental health or neurodevelopmental service
Experience of planning and managing rotas
Strong organisational and problem solving skills

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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