Offer summary

Qualifications:

Basic proficiency in customer service and communication skills., Experience with eCommerce platforms like Amazon and Shopify is a plus., Ability to respond promptly and accurately to customer inquiries., Good organizational skills and familiarity with tools like Asana..

Key responsibilities:

Respond to Amazon customer messages twice daily and generate tax invoices as needed.

Monitor and reply to customer inquiries on Shopify and via Gmail.

Use Asana to track tasks and communicate with the team.

Ensure timely and accurate customer support, with additional duties introduced over time.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Amazon - Check and respond to Amazon customer messages twice daily (morning and afternoon), 7 days a week, including generating tax invoices when requested. Escalate complex enquiries to the internal team.

• Amazon - Schedule deals/coupons in Amazon seller central.

• Shopify/Gmail - Respond to customer enquiries received through Gmail for our Shopify website.

• Shopify - Monitor and reply to live chat enquiries on our Shopify website during business hours as needed.

• Asana - Use Asana to track tasks, updates, and communicate progress with the team.

• Communicate regularly with the team to ensure customers receive timely and accurate assistance.

NOTE: The role will begin with responsibility for bullet point 1. Based on performance and reliability, the remaining duties will be introduced gradually over time.

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