Instructional Designer & Technical Trainer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. We create exceptional products and customer experiences.

The Digital Business Unit partners with our customers to safeguard their data, assets, and reputation from internal and external threats such as disasters, ransomware, and shifts in the market.

We achieve this through a unified asset and data strategy that:

• Protects data and other assets in accordance with corporate and regulatory handling policies.

• Unlocks data through digitization to move the business forward through automation and optimized governance and access, while minimizing risk.

• Transforms data into insights to enhance and accelerate decision-making and enable real-time automation.

ABOUT THIS OPPORTUNITY.... (Ability to work Remote)

We are seeking an innovative and experienced Instructional Designer & Technical Trainer to join the Technical Enablement team. In this role, you will collaborate with program managers, product managers, and engineers to create, implement, and evaluate effective learning materials for our implementation-focused staff and partners. You will play a critical role in equipping teams with the knowledge and skills needed to succeed in onboarding customers, implementing complex solutions, and driving partner success with our SaaS platform.

Our ideal candidate is learner-centric, has an ability to synthesize various inputs, works well in an agile course design and development process, has a passion to gain a deep understanding of SaaS implementation and professional services workflows, and creates learning experiences that apply adult-learning best practices. You are curious and comfortable asking questions, a self-starter, problem solver, and take initiative. 

Key Responsibilities

• Work with SMEs to identify learning objectives, design learning experiences (both synchronous and asynchronous), and develop content that meets the needs of the topic and role. Learning modalities may include (but aren’t limited to) coaching and mentorship, job aids, e-learning, instructor-led, and hands-on activities/projects.

• Apply tested instructional design theories, practice and methods

• Create supporting material/media (audio, video, simulations, role plays, games etc)

• Decide on the criteria used to judge learner’s performance and develop assessment instruments

• Facilitate instructor-led training and workshops (virtual & in-person)

• Provide ongoing coaching and mentoring for team members to reinforce learning and address skill gaps

• Work with SMEs to ensure learning resources reflect the latest product capabilities and best practices and meet learner needs

To be successful in this role, you will need to:

• Build relationships with key SMEs

• Manage multiple projects at once 

• Use ADDIE principles to perform needs analysis, design, develop, and evaluate the impact of a variety of learning solutions with deference for speed of development and scale of delivery

• Collaborate closely with SMEs and manage projects with multiple contributors

• Demonstrate strong writing, project management, and organizational skills

• Adapt to rapidly changing project timelines and deliverables

• Be creative, innovative, and resourceful. Take initiative proactively.

• Speak to a technical audience, develop technical materials (working with SMEs), and assimilate technical information and ideas quickly – enough to be able to ask the right questions!

• Maintain up-to-date knowledge of the technologies and procedures you are training on.

Qualifications

• Bachelor’s degree in Instructional Design, Education, or Learning Sciences; or related field 

• 2+ years designing and developing content and curricula in support of enterprise software learning and development programs

• Excellent facilitation and presentation skills, with the ability to engage diverse audiences effectively

• Experience in instructional design methodologies, adult learning theories, and e-learning best practices

• Experience with learning management systems and e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, LMS)

Why Join Us?

As an Instructional Designer & Technical Trainer, you will have the unique opportunity to directly impact the success of our delivery teams and partners, empowering them to achieve excellence in SaaS and Digitization delivery. You will be part of a collaborative team dedicated to innovation, growth, and enabling success at every level.

Let’s build the future of technical enablement together!