Offer summary

Qualifications:

Good knowledge of German and Russian languages., Attention to detail and strong communication skills., Confident in using MS Excel, MS Word, Google Sheets, and email., Open to lateral entrants, job starters, or those with professional experience..

Key responsibilities:

Communicate with courier services both orally and in writing.

Make independent decisions on financial issues considering customer satisfaction and profitability.

Manage files throughout the entire complaints process.

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities

Registration, processing and investigation of incoming complaints
Communication with the courier services (oral and written)
Independent decision on financial issues (taking into account customer orientation and profitability)
File management for the entire complaints process

Requirements

Lateral entrants, job starters or with professional experience
Very good knowledge of German and Russian
Goal-oriented work with regard to deadlines
Attention to detail and strong communication skills
Confident use of MS Excel, MS Word, Google Sheet and email

What do we offer?

Stable employment in the fast-growing international company
International career in a multicultural environment with lots of opportunities to grow
Annual vacation of 28 calendar days and 1 additional day off on your birthday
Mental Wellbeing Program – guidance on mental health, work and work-life balance, family matters, exercise, nutrition, sleep, and much more
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Flexible working hours and hybrid work
Referral Program with attractive incentives
Gym in the office and recreation room with games.

Join us today and let’s create a success story together!

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