Regional Retail Operations Support Manager

POSITION SUMMARY:

The Regional Retail Operations Support Manager is the key liaison for the retail stores to drive consistency in processes and ensure overall operational efficiency and execution in retail stores. This role provides proactive support of Front End, Back End, Firearms, Safety, Inventory Accuracy and Boat/ATV operations. This position plays a key role in the flow of information to and from the stores and provides support to our Regional Teams and assists in budget management and expense controls. The Regional Operations Support Manager fosters strong partnerships and collaboration with corporate teams to bring innovative opportunities and solutions to support the retail stores.

ESSENTIAL FUNCTIONS:

• Supports 40+/- retail locations in all areas of the retail business and operational execution. 
• Ensures operational policies and procedures are effectively implemented and maintained to achieve organizational consistency and efficiency throughout the retail stores.  This includes Front End, Back End, Firearms, Safety, Inventory Accuracy and Boat/ATV operations. 
• Ensures appropriate regulatory and compliance measurements are established and measured via store self-driven walks and audits, store visits, calls and reporting. 
• Works with cross functional partners to assist in coordination on operational activities and processes at the retail stores.
• Remains available to cross functional partners for questions and collaboration on key projects to maintain and/or improve field operations, provide understanding of the impact of various initiatives, and enhance the coordination and delivery to the store teams to streamline timely execution. 
• Coordinates and directs the long-term operational activities and processes of the retail stores to drive service levels instore and direct, provide consistency in execution and processes across all stores, and cultivate a service-oriented culture. 
• Provides oversight and partnership to the regional teams. 
• Assists in budget management and expense controls. 
• Monitors and reports on performance scorecards and regional plans. 
• Provides coaching, direction, development, and leadership support to the store teams to achieve company, business partner and customer results.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Required Education: Bachelor’s Degree or equivalent experience
• Experience: 4-6 years retail experience
• Retail management experience required
• Multi-Unit experience preferred
• Ability to operate Microsoft office suite required

TRAVEL REQUIREMENTS:

• Ability to travel 2-3 weeks per month.

PHYSICAL REQUIREMENTS:

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.