Operations Support

Working at Nth Degree, we don’t merely manage trade shows, exhibits, and events. Our job is to craft experiences that help build stronger brands—and we relish it.

Due to an internal promotion, we are looking to add an Operations Support Specialist (formally known as an Operations & Customer Success Specialists) to work as part of our Operations Team.  Our high energy team demonstrates the ability to inspire, motivate, influence, build trust and maintain strong working relationships.  

You will report directly to the Operations Support Manager and be based out of Nth Degree’s corporate office in Duluth GA.  We do function in a hybrid capacity; typically, two days in the office, three days remote, with the ability to travel to show sites approximately 30% of the time.  

Salary is $55,000-60,000

What You’ll Do: 

• Interact and effectively communicate with internal and external customers 
• Use independent judgment, product knowledge, and organizational best practices to resolve customer concerns 
• Coordinate with Billing to ensure timely crediting of accounts and communicate updates and status reports to Collections
• Assist onsite personnel by entering payroll information into Fern’s show management system
• Work with onsite personnel to forecast and allocate resources
• Provide support during peak times where labor levels will need close monitoring
• Assist onsite and city-based personnel with hands-on management system SOP support
• Prepare reports and data analysis 
• Provide resolution and problem solving for issues arising on the show floor
• Act as a liaison between department functions and the client
• Processing new hires
• Physical support for larger events – travel up to 30%

Who You Are:

• Superior written and verbal communication skills
• Exceptional interpersonal skills; superior customer service approach
• Proficiency in Microsoft Office Suite, AIX, CRM tools, and data warehouses. Advanced Excel skills
• Expert time management and organizational skills with the ability to quickly and gracefully adapt to a rapidly changing environment
• Trade show customer service experience including familiarity with design shops, graphics suppliers, exhibit customers, freight carriers, labor providers, and general contractors
• Customer support or operations experience

Nth Degree is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.