INTERIM Security Business Partner

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide.  Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

**Please note this in a full-time INTERIM role that will last approx. 6 months

This person will be working East Coast hours (location preference of - Mid Atlantic, South and/or Chicago due to travel)

As a member of the Topgolf Callaway Brands Global Security Team, the Regional Business Partner is responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Regional Business Partners are responsible for leading Profit Protection functions within a geographical location and for collaborating with Operations and Human Resources to prevent company loss through shrink reduction programs, training and awareness programs, new store build outs, security system design and functionality, and support for the store and venue teams are within scope of this role.  This is a new role within the Company and provides an opportunity for someone to come in and help build out the Company’s profit protection program while keeping each brand’s customer experience in the forefront.  The Regional Business Partner, Retail Security/Profit Protection reports to the Senior Manager of Retail Security/Profit Protection.

ROLES AND RESPONSIBILITIES

• Responsible for working with retail and Topgolf venue leadership and the Security Leadership to implement and maintain physical security and profit protection shortage control and awareness programs
• Assist in development, updating and maintaining security related SOPs, policies and emergency response plans
• Manage risk mitigation programs for all team members and customers at all retail and venue locations in assigned region
• Assist with creation, execution and rollout of security plan for high profile venue buyouts or concerts on the green
• Audits key components of the business, e.g., exception-based reporting, venue security, shrink (retail loss) and hospitality/food & beverage loss, prepares key reports for leadership to conduct investigations within the organization
• Gather and maintain database of statistics across the overall operation via manual and approved software base methods
• Support Senior Managers of Global Security Operations and Venue Security on matters pertaining to their respective areas or work
• Assist in scheduling security labor and management of security budget along with ensuring that security vendors perform against established service level agreements
• Train and develop associates on awareness programs, including method of delivery that is effective for the program and the operations.
• Responsible for setting up security systems and protocols for new and existing locations, including review of policies and procedures, training and awareness, physical site assessments, and local emergency response programs.
• Manage the implementation of programs designed to protect Company assets from loss due to internal/external theft, fraud, and unsafe practices.
• Identify cash and fraud loss trends throughout the organization, ensuring prompt and effective follow-up to all loss issues.
• Coordinate investigations and reported incidents by gathering evidence for unlawful activity, incident investigations and breaches of Company Policy & Procedure.
• Design emergency protocols and support venue/store and regional management with training needs for employees.
• Partner with Operations on the design and implementation of loss prevention policies that lessen loss, protect Company assets, promote team member safety, and enhance the customer experience
• Develop a site assessment and metrics program to evaluate location compliance and determine effectiveness of programs

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Strong verbal and written communication skills
• Able to effectively work as a part of a team toward meeting company goals
• Able to effectively manage performance in a constructive manner
• Skilled at guiding the development of programs in alignment with company goals and objectives
• Ability to gain cooperation of functional counterparts or others not directly supervised to achieve assigned objectives
• Ability to work beyond functional boundaries to identify opportunities, develop and implement solutions to improve company performance (financial, customer service, legal, etc.)
• Knowledge of industry standards of loss prevention, security technologies and methods
• Knowledge of appropriate federal and state statutes limiting the actions of a corporate security organization
• Collaborate with outside vendors and security service providers to enhance the assigned location(s) experience
• Understanding of the state and federal laws that govern privacy, and lay out obligations of private corporations that conduct investigations
• Sound judgment in evaluating the results of investigations to make a decision that is in the best interest of the Company
• High energy, creative and logical
• Understands and considers the financial impact of decisions

EDUCATION AND EXPERIENCE

• Bachelor’s Degree preferred with 7 or more years of experience in profit protection, asset protection or loss prevention with exposure to supply chain/logistics security
• Interview/Interrogation training and practical skills (Wicklander-Zulawski certification required)
• Multi location experience required
• Experience leading efforts on profit protection, asset protection or loss prevention programs
• Experience traveling and working outside the US preferred

#LI-AL1

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!