Sr Specialist, Account Management (Contractor Conversion)

What Account Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities:

• Act as the subject matter expert for the Reimbursement Consulting Services Program.
• Manage assigned stores and follow a set schedule/calendar of calls daily/weekly and monthly.
• Maintain quality customer service by following RCS Advisor policies regarding contacting pharmacies.
• Respond to customer inquiries.

• Provide coaching on the Outcomes Platform for stores enrolled in Cardinal Health’s Reimbursement Consulting Services
• Recommend possible billing corrections that need to be made to ensure proper payment.
• Assist pharmacies using reports available to ensure Patient Adherence.
• Communicate current pharmacy issues to the Pharmacy owner or assigned store employee.
• Maintain a relationship with store owner.
• Educate stores on pharmacy industry and how it relates to Reimbursement Consulting Services
• Assigned tasks or projects as needed.

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• A minimum of 2 years related pharmacy technician experience preferred

• Customer Service
• Product Knowledge
• Problem Solving
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possbile solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $ 56,200-84,420

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 6/24/2025*if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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