Loan Operations Manager

Exchange Bank is seeking a Loan Operations Manager to provide leadership and strategic direction for a technology-enabled and operationally centric loan service center.  This role plans, directs, and manages the day-to-day activities of the LSC to achieve operational efficiencies, ensure quality service, mitigate risk, and deliver upon Exchange Bank’s service level agreements.

Candidates should have experience in day-to-day loan operations management including documentation, boarding, funding, servicing, accounting, reporting, and QA functions in a commercial and/or wholesale lender.  The ideal candidate will be a strategic and analytical problem solver/leader/innovator with a proven track record of success in building teams, gaining buy-in and effecting positive organizational change.

Essential Functions:

• Develop and implement initiatives to improve team performance and productivity including improving and automating processes for efficiency.
• Manage and support department managers to ensure efficient and effective preparation and processing of consumer, real estate, and commercial loan documentation. Ensure quality standards and service level agreements are achieved.
• Lead staff in analyzing existing processes and recommending workflow and related automation solutions to improve efficiency and ensure consistent and timely results. Facilitate implementation of such solutions through collaboration.
• Identify loan operation department risks and develop relevant operating procedures and requirements to address and mitigate risks.
• Oversee staff engagement with other departments to ensure Exchange Bank customers receive a high-quality and consistent service experience across all branches and channels.
• Oversee the development of standard loan operating procedures to include an annual review of routine operating guides.
• Analyze organizational workflows and production results. Develop and implement enhancements and changes to reduce duplication of effort, increase productivity, improve efficiency, and eliminate errors.
• Ensure loan processing systems updates are implemented.  Fulfill required reporting needs and ensure department activities meet regulatory requirements.
• Develop short and mid-range goals for departmental quality, productivity, and operating standards and KPIs. Oversee the Loan Operations teams’ day-to-day performance and ensure accountability for qualitative and quantifiable results.
• Establish, review, maintain and modify procedures and system controls to ensure loan servicing activities comply with internal risk control processes and current regulatory requirements.

• Coordinate loan servicing unit’s inter-departmental involvement with product and procedural enhancements.
• Plan and control department hiring, promotion, and performance processes while managing, mentoring, and improving staff performance and professional development.
• Lead and facilitate completion of department’s operational projects ensuring that they are completed by each unit as assigned.

• Participate in management decision-making and improve the operational and business efficiencies of the Bank and future enhancements to maximize analysis and efficiencies.
• Evaluate and advise senior leadership on the impact of new programs, strategies and regulatory actions on the long-term strategic plans for the Bank.
• Ensure effective interface and communications between loan servicing, credit and lending.
• Assume an active, positive and visible leadership role within the Bank through regular dialogue with staff and management throughout the organization.
• Participate in and represent the Bank at various internal and community functions and events.

Required Experience and Qualifications

• Minimum of five years of managerial experience in commercial lending operations.
• Experience leveraging systems to drive automation within the loan servicing function. Experience with FIS is highly desirable.
• Knowledge of existing industry standards, technologies, and operational norms.
• Ability to recognize opportunities to utilize existing and emerging technologies to maximize effectiveness.
• Demonstrated leadership experience and impact in:
• Building Leadership teams; and
• Organizational and positional influence without having direct supervisory relationships.
• Possess collaborative decision-making abilities to forge successful partnerships across organizational boundaries, at both senior and operational levels.
• Strong process and analytical skills, excellent interpersonal and communication skills, and possess the ability to work collaboratively with a variety of stakeholders at all levels.
• Aptitude for analytics and reporting.
• Extensive leadership experience with a strong personal presence:
• Able to create and communicate a clear, inspiring vision and translate that vision into a practical, results-focused action plan.
• Possess collaborative decision-making abilities to forge successful partnerships across organizational boundaries, at both senior and operational levels.
• Communication – Outstanding verbal and written communication abilities. Excellent ability to influence, inspire and elicit the engagement of others throughout the Bank generating excitement, enthusiasm, and commitment to achieving shared goals in support of the Bank’s the mission.
• Process Management/Performance Management – High competency in managing resources and projects to achieve goals with attention to detail, commitment to timing, and within the framework of available resources. Strong ability to set clear and measurable objectives, delegate responsibility, differentiate performance, reward and recognize outstanding performance, and take appropriate action to correct low performance.

Education

• A combination of education and experience equivalent to a Bachelor’s degree in business, accounting, finance or related field; and knowledge typically gained through a minimum of five to ten years of commercial and/or wholesale lending. 

Compensation

Salary range for this position is $130,000 to $175,000 per year.

Who We Are

Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy.  Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides a competitive compensation and benefit package.

Our Mission - From generation to generation, we invest in people, business and community to build a strong future.

 Commitment – Respect – Integrity – Teamwork

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

EXCHANGE BANK IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER