Solutions Engineer L1

Position Summary:  

The Solutions Engineer is a vital part of the partner journey. They focus on pre-sales product demonstrations and post-sales onboarding/implementation with partners. By ensuring partners are fully knowledgeable and comfortable with products, the Engineer  helps reduce overall partner churn. They speak with partners regularly for an estimated five (5) hours a day via phone calls. Although it may be higher, the Engineer has complete technical knowledge on two (2) to four (4) products. They are the technical expert in supporting partner needs through an unpredictable configuration process. 

Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to): 

• Conduct product demonstrations that articulate the technical and organizational value of a solution 

• Drive initial configuration and architecture guidance for unique customer environments 

• Assist partners with proof-of-concept deployments and respond to Requests for Information (RFI) and Requests for Response (RFR) 

• Work closely with Sales to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set 

• Present in-person and remote training sessions for Sales teams and our partner community 

• Act as the eyes and ears for vendor products by collecting feedback from partners on new features and suggestions for improvement 

• Complete relevant Learning Management System (LMS) courses  

Required Behaviors: 

• Compassionate Candour—We aim to assist others with candid, actionable feedback.  

• Seek to Understand—Be open, curious and committed to learning. 

• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8. 

• Do What You Say—Take ownership and honor your commitments; prioritize and deliver. 

• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes. 

• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.  

Ideal Skills, Experience, and Competencies: 

• At least two (2) to three (3) years of relevant work experience 

• Ability to clearly communicate technical information and concepts in layman’s terms 

• Ability to autonomously manage ambiguous situations 

• Strong interest in learning new and challenging platforms 

• Technical skills combined with significant social prowess  

• Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem 

• Ability to identity and learn new technology and skills without explicit guidance 

• Ability to own difficult situations and follow through to completion  

Required Education & Certifications: 

• B.A./B.S. in related field or equivalent work experience 

• MTA Cloud Fundamentals, Microsoft MS100, MS101, CompTIA A+, Security+, Network+ certifications preferred 

Compensation:

• Qualified candidates can expect a base from $54,000.00 to $67,000.00

Expected close date:6/27/25

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