Senior Professional Services Manager

Your Impact

• Support the software sales cycle by participating in the sales process, providing insight to the customer on the implementation approach, and providing service quotations for inclusion in bid responses.
• Develop the project scope based on the client’s requirements, detailing the capabilities, functions, and system integration.
• Develop and document the SOW based on the project scope in terms of capabilities, responsibilities, activities, deliverables, assumptions, and estimates.
• Develop the project timeline and resource requirements for the client and the implementation team.
• Using Agile project methodology, deliver projects from the development of project plans and run workshops with clients, requirements gathering, sprint planning, user training, UAT, and solution implementation.
• Apply supply chain experience to fully test the requirements for completeness and coherency and provide insight on options.
• Provide a high quality of implementation driving positive and referenceable clients. Ensure projects are delivered on time, within budget, and with robust governance.
• Manage post-implementation support to record and resolve client-reported issues to ensure responses are managed within the SLA. Conduct a quarterly business review with key stakeholders in support of the above. Remote work is permissible.

Your Qualifications

• Must have a Bachelor’s degree or foreign equivalent in Supply Chain, Operations Management, Information Technology, or a related field and five (5) years of experiencein the job offered or in a related position.
• Five (5) years of experience must include:
• Requirements gathering, business process mapping, value stream analysis, and root cause analysis; Serving as an architect in designing complex technical supply chain planning systems that include demand forecasting and supply planning applications; Deep understanding of statistical demand forecasting and inventory optimizing techniques, including Holts-winter modeling, exponential smoothing, statistical safety stock, and multi-tier inventory optimization; Using data analytics toolkits, SQL and advanced Excel functions, to analyze complex data sets and identify patterns, trends, and opportunities for improvement; Utilizing programming skills to develop custom solutions or automate repetitive tasks and experience in agile project methodology and code testing; Developing reports for business executives using reporting tools Tableau and SQL.

• Travel Requirement:
• 10-20% of domestic and international travel required.