Offer summary

Qualifications:

Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) and English, both written and spoken., Experience in a customer service role, preferably in retail or online environments., Strong communication skills with a customer-focused approach., Basic proficiency with customer support software and CRM systems is advantageous..

Key responsibilities:

Provide high-quality customer support to Nordic-speaking clients of the online bookstore.

Assist customers with inquiries about orders, account issues, and returns.

Resolve customer complaints professionally and promptly.

Collaborate with the team to improve service quality and stay updated on bookstore offerings.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Nordic Speaking Customer Support representative for our Online Bookstore Department. Upholding our commitment to 'With a new dawn comes your Next Job!', we aim to connect dedicated professionals with meaningful roles within various sectors. In this position, you will provide exceptional customer service to Nordic-speaking customers, assisting them with their inquiries regarding book orders, account management, and general support for the online bookstore. If you are passionate about books and have a knack for helping others, this role is the perfect fit for you!

Responsibilities

Deliver high-quality customer support to Nordic-speaking clients interacting with the online bookstore.
Assist customers with inquiries about book availability, order status, returns, and account-related issues.
Resolve customer complaints and problems in a timely and professional manner.
Document and track customer interactions to identify areas for service improvement.
Collaborate with the bookstore team to relay customer feedback and support service enhancements.
Stay updated on new releases, promotions, and bookstore policies to provide accurate assistance.
Engage with customers to foster a positive and knowledgeable community around reading and literature.

Requirements

Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) and English, both written and spoken.
Experience in a customer service role, preferably in a retail or online environment.
Strong communication skills with a customer-focused mindset.
Problem-solving skills with the ability to handle challenging situations calmly.
Proficiency in customer support software and CRM systems is a plus.
Ability to work collaboratively in a team while also being self-motivated in a remote setting.
A love for reading and literature, along with enthusiasm for engaging with a community of book lovers.

Benefits