Nordic Speaking Customer Service for Veterinary Services Department

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for Nordic Speaking Customer Service Representatives for a Veterinary Services Department. This role is perfect for individuals who are passionate about animal care and thrive in a customer support environment. As a vital member of our team, you will assist Nordic-speaking clients with inquiries related to veterinary services, providing them with the guidance and support they need to ensure the well-being of their pets. If you are enthusiastic about helping animals and providing exceptional customer service, we encourage you to apply and make a difference in the lives of pets and their owners.

Key Responsibilities

• Provide excellent customer service in Nordic languages (Danish, Finnish, Norwegian, or Swedish), addressing inquiries about veterinary services and pet care.
• Assist clients in scheduling appointments, understanding services offered, and answering questions regarding pet health.
• Document customer interactions thoroughly and accurately in the system, ensuring all information is up-to-date.
• Collaborate with veterinary staff to ensure seamless communication and solutions for client concerns.
• Stay informed about pet health trends and services to provide accurate and relevant information to clients.
• Engage proactively with customers to foster trust and confidence in the services offered.
• Participate in training sessions to enhance your product knowledge and customer service skills.

Requirements

• Fluency in one or more Nordic languages (Danish, Finnish, Norwegian, or Swedish), along with strong English communication skills.
• Experience in customer service, preferably within the veterinary or healthcare sector, is advantageous.
• Strong interpersonal and communication skills, enabling effective engagement with clients.
• Problem-solving ability with a focus on delivering satisfactory resolutions to customer inquiries.
• A keen interest in animal care and a commitment to enhancing the customer experience.
• Ability to work well in a team environment as well as independently in a remote capacity.
• Attention to detail and strong organizational skills for maintaining accurate records and documentation.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors