Nordic Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a Nordic Speaking Customer Service Representative within the Online Learning and EdTech Department. This role is perfect for individuals who are passionate about education and technology, and who want to support learners across Nordic countries. As a key member of our team, you will assist customers with inquiries related to online learning platforms, courses, and educational resources, ensuring a seamless and enjoyable learning experience for all users. If you are dedicated to helping others succeed in their educational journey and possess excellent communication skills, we encourage you to apply!

Key Responsibilities

• Provide top-notch customer support in Nordic languages (including Swedish, Danish, Norwegian, or Finnish), addressing inquiries related to online learning platforms and educational content.
• Assist users with account setup, course enrollment, and technical issues, ensuring they have a positive experience while using the platform.
• Document customer interactions and maintain records in the CRM system to ensure accurate tracking and follow-up.
• Work collaboratively with the product and technical teams to resolve complex customer issues effectively.
• Stay informed about the latest online learning trends, tools, and course offerings to provide informed guidance to customers.
• Engage proactively with customers through various communication channels, fostering a supportive learning community.
• Participate in regular training sessions to enhance product knowledge and customer service skills.

Requirements

• Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish) and strong English communication skills, both written and spoken.
• Experience in customer service, particularly in the education or EdTech industry, is highly desired.
• Strong problem-solving abilities and a passion for helping learners achieve their goals.
• Excellent verbal and written communication skills, enabling effective engagement with customers.
• Able to manage multiple tasks and maintain organization in a remote work environment.
• Attention to detail and strong organizational skills for maintaining accurate records.
• A keen interest in educational technology and a commitment to continuous learning are advantageous.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors