Nordic Speaking Customer Service for Grocery Delivery Services Department

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Nordic Speaking Customer Service Representative in the Grocery Delivery Services Department. This position plays a vital role in ensuring customer satisfaction by providing support to clients who rely on grocery delivery services to make their lives easier. As a member of our dedicated team, you will assist Nordic-speaking customers with their inquiries, resolve issues, and guide them through the delivery process. If you are committed to delivering outstanding service and enjoy helping customers, we invite you to apply for this impactful role.

Key Responsibilities

• Provide high-quality customer support in Nordic languages (Danish, Finnish, Norwegian, or Swedish), assisting customers with inquiries related to grocery delivery services.
• Address customer concerns regarding orders, deliveries, and product availability promptly and efficiently.
• Maintain accurate records of customer interactions to facilitate seamless follow-ups and feedback analysis.
• Collaborate closely with the logistics and delivery teams to resolve any issues that may arise during the delivery process.
• Stay informed about the latest products, promotions, and services offered, to provide customers with accurate information.
• Foster positive relationships with customers by providing personalized service and actively listening to their needs.
• Engage in continuous learning and training to enhance your skills and improve overall customer experience.

Requirements

• Fluency in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) along with strong English communication skills.
• Previous experience in customer service, preferably in the grocery or food delivery sector.
• Strong problem-solving abilities and a commitment to delivering excellent customer service.
• Effective communication and interpersonal skills to connect with customers professionally.
• Ability to multitask and manage a busy workload in a remote environment efficiently.
• Detail-oriented with strong organizational skills to maintain accurate customer records.
• A genuine interest in grocery delivery services and a desire to help customers meet their needs.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors