Payroll Officer

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

DESCRIPTION OF THE ROLE

The Payroll Officer is responsible for delivering accurate, timely payroll services to a designated client base — including managing pay runs, resolving queries, and providing support or training as required.

The role also supports the General Manager with general administrative and marketing tasks, such as assisting with client invoicing, contributing to the monthly newsletter, and reviewing Help Centre content for clarity and accuracy.

From time to time, the role may include assisting with payroll assessments — reviewing historical records for compliance with the Holidays Act 2003 and identifying any processing risks or errors, depending on project workload.

This position suits someone who is detail-focused, compliance-aware, and comfortable working across both payroll and broader business support tasks.

Reports to:

General Manager (with occasional direction provided by Company Directors)

Type of Employment & Working Hours:

This is a full-time position (40 hours per week). Ordinary working hours are typically scheduled Monday to Friday, between 8:00am and 6:00pm NZT.

● On rare occasions, limited work may be required on Saturday or Sunday between 8:00am and 4:00pm NZT, depending on business needs.

Please note:

The following particular circumstances apply to this position:

● Payroll Officers may be expected to work a combination of early and late shifts throughout the year where required.

● May be required to work extended hours on rare occasions where urgent/after hours’ payroll support is required.

RESPONSIBILITIES

Payroll Processing (Tempus & Smartly)

● Run end-to-end payrolls (weekly/fortnightly/monthly), manage employee records, leave balances, and pay adjustments in line with NZ Holidays Act

● Handle terminations, bonuses, back pays, reconciliations, and month-end tasks including client communication via Zendesk

● Interpret contracts and apply rules for allowances, overtime, and statutory obligations

Payroll Assessment & Compliance

● Review historic payroll records to identify Holidays Act risks, errors, and underpayments, and assist with reporting and recommendations

● Collaborate with internal teams and clients to resolve compliance issues and support process improvements

General Administration

● Send monthly client invoices via Xero, manage files in Google Drive, and assist the GM with admin coordination, meetings, and light marketing tasks

● Contribute to internal training, team planning, and other duties as required

ACCOUNTABILITIES

● Payroll Officers are accountable for delivering accurate, compliant payrolls for a designated client base, while maintaining the high standard of service expected from a premium provider in the New Zealand market.

● They are responsible for seeing each pay run through from start to finish — attending to every detail, double-checking inputs, and ensuring nothing is left incomplete.

● Timeliness is critical; Payroll Officers must meet deadlines without compromise, ensuring clients receive their reports, payments, and communication on time, every time.

EXPERIENCE

● (Required) Demonstrated experience working in deadline-driven environments where accuracy, attention to detail, and timely responses to clients/stakeholders were critical to success.

● (Required) Prior experience in a professional services environment (such as accounting, consulting, or corporate services) is required, with excellent written communication skills and a polite, and professional phone manner (English).

● (Preferred) Prior experience in payroll processing is essential — ideally with exposure to Australian or New Zealand payroll.

● (Preferred) Experience with the Employment Hero payroll platform is highly regarded

● (Preferred) Experience handling end-to-end pay runs, interpreting employment contracts, and working across multiple client accounts is beneficial.

PERSONAL ATTRIBUTES

● Naturally curious and open to learning, with a genuine interest in how technology — including A.I. — can improve payroll processes, client service, and personal productivity.

● Self-motivated, proactive, and able to stay calm and focused under pressure, with a methodical approach and strong attention to detail.

● Comfortable working in fast-paced or high-pressure environments, with the ability to prioritise and execute tasks independently.

● A clear and confident communicator who can adapt language to suit both technical and non-technical audiences.

● Strong relationship builder with a collaborative, team-oriented mindset and a willingness to contribute to the wider success of the business.

● Flexible, adaptable, and responsive to changing priorities or business needs

Core Perks and Benefits:

• HMO on your first day + Free coverage for 2 dependents on your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday Leave
• Bereavement Leave

Work Set-up:

• Onsite, Hybrid or work from home set up, subject for client approval

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Onsite/Hybrid employee additional benefits:

• Travel Subsidy Allowance
• Free staff house accommodation (for those within a certain distance)
• Free Shuttle service
• Free Lunch
• Free Uniform
• Perfect attendance bonus

Additional benefits/perks to all employees:

• Onboarding training
• Monthly employee engagement
• Birthday Gift
• Weekly treats
• Christmas Hamper
• Anniversary Gift
• Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:

https://thebackroomop.com/

And our Facebook page if you want more:

https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:

https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!