Services Operations Quality Manager

Are You Ready to Break Boundaries and Achieve More Together? Do You Want To Go Further With Hempel? If so, we invite you to join our EMEA Services team as a Services Operations Quality Manager.

Are You Inspired to Contribute to a Mission That Goes Beyond Numbers?

You will be a key driver of operational excellence across our EMEA region, leading initiatives to improve claims handling, standardize service processes, and support technical teams through training, audits, and hands-on mentorship. Your role will be pivotal in ensuring to meet the highest standards of quality and efficiency.

What will your key responsibilities include?

• Serve as the main point of contact between the Customer Quality team, Service Operations Area Managers (SOMs), and Coating Advisors (CAs) to ensure timely and effective resolution of service claims.
• Lead Line Improvement Solution Projects and inspections, acting as Project Manager and Subject Matter Expert (SME).
• Drive continuous improvement initiatives, by delivering training to CAs via webinars, developing technical documentation, and supporting onboarding and skill development.
• Be responsible for Non-Conformance Reports (NCRs), conduct audits, and deliver constructive feedbacks for quality progress.
• Represent the Services function in the Hempel Group Silicone Coordination Team (SCT), maintaining current silicone application guidelines.
• Act as SME for the CA Reporting System, ensuring timely, standardized reporting in line with established SOPs.

Have You Got What We’re Looking For?

You are a proactive professional with a strong drive for continuous improvement and a collaborative spirit that thrives in cross-functional environments. With a validated ability to run multiple projects and collaborators across diverse regions, you bring structure and clarity to complex initiatives.

Your driven nature and ability to work independently ensure that goals are met efficiently, even in multifaceted and fast-paced settings. Additionally, you have:

• Solid understanding of E&I and Marine coating systems, particularly Hempel Silicone systems.
• Microsoft office package
• Excellent communication and training skills in English, with the ability to lead webinars, and create technical documentation.
• NACE or FROSIO certification is a strong advantage.
• Validated experience in technical service coordination, claims handling, or a related field.

You are also comfortable with a role that involves up to 40% travel, embracing opportunities to engage directly with teams and stakeholders across locations.

Does this sound like a match?

Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.

Location is flexible and applicants from Spain and Poland are welcome to apply. We offer a flexible work policy, including the option of working from home some days per week as well as comprehensive parental leave to support our employees and their families.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.