Career Opportunities: Data Center Program Manager (45826)

What you’ll do:

Our team brings extensive skills and experiences to both field and engineering services.  Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our employees are knowledgeable about today’s cutting-edge technology and engineering techniques.  We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system  problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

As a Data Center Program Manager for Field Services, you will manage critical accounts of the Strategic Accounts team, drive program level execution consistency across the account, lead the training effort and provide oversight for implementation of OPEX related activities such as digital tools and processes. You will drive the Project Management Processes and its associated elements throughout the organization to ensure accurate, complete and timely data with which fact-based decisions and evaluations can be made; and drive financial improvements and customer satisfaction on projects, through continuous improvements of Project Management processes by field based Services Project Managers.

In this role, you will:

•    Work with major data center giants and support multiple projects within each program.
•    Collaborate and support Eaton’s 30 District Operations Centers (DOC’s): Identifying and sharing best practices, seeking opportunities to capture change orders on behalf of the business, assist in coaching, training, and certification of local DOC resources to meet customer requirements.
•    Act as a liaison between corporate, Service Sales National Account Manager, local operations, and Eaton’s Project Management Office 
•    Develop account specific process/procedures for seamless execution. 
•    Identify cost saving efficiencies that can be replicated across sites.  
•    Manage multiple scopes - brownfield service work and greenfield commissioning. 
•    Development and roll out of Method of Procedure (MOP) and Standard Operating Procedures (SOP) 
•    Standardize test reports, and review for consistency. 
•    Collaborate with coordinator and supply chain for material management. 
•    Program level representative on site level touch points. 
•    Manage sensitive warranty claims 

Additional Responsibilities will include:

•    Managing projects and delegating assignments to project managers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations. 
•    Supporting and developing training plans and direct reports creating a strong talent bench to enhance SAO’s ability meet strategic goals and exceed customer expectations.
•    Having national responsibility for Data Center Services Project Managers
•    Communicating the vision for the Strategic Accounts Operations Organization set by SAO Leadership within Eaton Services Organization and Eaton Project Management Organization to ensure that the direction of the organization is clearly understood.
•    Building relationships with Services District Operating Centers, divisions and Project Management Organization to present a unified front to external stakeholders and achieve timely and satisfactory resolution of issues.
•    Driving productivity growth within the group utilizing EBE principles and electronic tools to support efficient and profitable business growth
•    Supporting Strategic Accounts Operations in meeting strategic goals
•   Attracting, hiring, developing, and retaining top quality Project Managers who excel at providing customer value through the execution of processes, technical and commercial savvy, and effective relationship building with customers
•    Developing and training new team members, equipping them in the role of project manager ensuring a high level of productivity for all team members.

Qualifications:

Basic Qualifications:

• Bachelor's Degree from an accredited institution
• Minimum 5 years of experience in electrical industry project/construction management, field services, field sales and/or marketing
• Legally authorized to work in the United States without company sponsorship now or in the future.
• Must reside within a 50-mile radius of an international airport.  

Preferred Qualifications:

• PMP certification 
• Bachelor's degree in Electrical or Mechanical Engineering
• Masters Degree in Business, Engineering or Construction 
• 7+ years experience in electrical industry projects or operations management 
• 3+ years of experience in the Data Center market
• Experience leading teams

Position Criteria:

• Excellent interpersonal and communication skills
• Knowledge of project/program management
• Must be able to lead and manage upwards and downwards
• Ability to build a successful team
• Must leverage resources and relationships within the division, other Eaton Electrical business units, and customers in order to achieve success.
• Knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Capable of driving financial improvements and customer satisfaction on projects
• Understanding of technical project change and pricing negotiation
• Ability to lead using communication, interpersonal, teamwork, and conflict management skills
• Capable of continuously growing and developing current customer relationships while still focusing on building new relationships with customers
• Broad digital tools knowledge and implementation skills
• Knowledge of the Data Center market and operating in a program environment from a commercial and technical perspective
• Submit to periodic customer required background and drug screenings

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