Job description

#NIT001
Location Address: Onsite Fully for the 1st Month (moving to 2 days in office)
Duration: 9+ Months
Extension: Potentially
Schedule Hours: Training shift for the 1st Month is 9am-5pm and then moves to a shift scheduled between 8am-8pm. Contractors will know their shift schedule 4 weeks out.

The Project: Due to an increased work load the contact center is look to increase their team to better serve their customer base.

Typical Day in the Role:

Resolving client telephone and email inquiries timely and effectively
Using discretion and problem solving skills to satisfy the requirements of the customer’s request
Contributing to ideal centre functionality by adhering to goals, policies, and procedures
Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team

Must Have Skills:

2-4 years of Financial industry experience
Bilingual in French is a must
Have a high-degree of knowledge regarding procedures surrounding securities settlement
2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset

Nice to have Skills

Previously completed a CSC course

Soft Skills

Demonstrate strong attention to detail, including the ability to recognize risk to the firm
Comfortable working in an independent environment, including setting and achieving your own goals
Motivated to utilize strong interpersonal and communication skills both with customers and other Scotia iTRADE employees
Have a positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments or duties
Have the ability to utilize time-management and prioritization skills in order to ensure optimum telephone coverage

Best vs Average: The best candidate would have prior contact center experience in the Financial Industry and have a knowledge of Investments and their processes.

Required profile