About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors

Job Summary

Airswift’s Service Team is responsible for supporting the contractor base through onboarding, ongoing services, offboarding and retention. We support the overall vision of Airswift by delivering a level of service to our contractors that establishes their commitment to the Airswift family and facilitates growth.

Service Consultant is responsible for managing the onboarding, ongoing service requests, and offboarding of the contractor base assigned to them. In this role they will also develop key relationships with internal stakeholders, including the payroll team, sales team, recruitment team and account management team.

Responsibilities

Work closely with the Service Manager to understand and deliver to the needs of the client, contractors and assignees in a timely manner.
Meet with Service Manager to recommend possible client delivery improvements to deliver to a high standard of customer service.
Ensure turnaround times can be met and services sourced at the lowest cost option.
Adhere to the local regulatory requirements and deliver to customer policy and regulatory requirements.
Supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding. This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.
Be the primary point of contact for all non-Clients and will have the ability to drive retention and increase opportunities for referrals.
Drive a culture based on strength of relationships and excellence of service delivery.
This role is ideal for detail focused individuals who are excellent communicators and relationship builders.
Answer incoming calls, providing information, transferring calls and/or taking messages.
Manage and maintain office supply inventory.
Ensure office/common area cleanliness
Help coordinate the logistics and planning of contractor/client events
Potential travel as needed.
Additional office duty requirements.

Requirements

2+ years of Administrative, HR or Customer Service experience.
Excellent customer service, communication, and relationship building skills.
Excellent Microsoft skills, in particular Word & Excel, ATS or CRM experience.
Very organized, adept in time management and can demonstrate structure in thinking.
Ability to understand and deliver to business processes and needs
Excellent attention to detail.
Flexible attitude and ability to multi-task to service deliverables.
Ability to clearly document and deliver complex business processes.
Able to work independently whilst managing competing priorities.

What we can offer you!

Attractive monthly base salary
Genuine career progression opportunities, either locally or globally!
World-class training programmes and development opportunities.
Virtual Onboarding Events exclusively for new hires.
Team driven environment, supportive culture with a focus on work-life balance.
Real time recognition through our employee reward platform.
Mental Health First Aiders to signpost you to support when you need it.
Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! - www.airswift.com

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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