Senior Business Operations Analyst

POSITION SUMMARY
Integrative Emergency Services, LLC (“IES”) is seeking a Senior Business Operations Analyst. This role will be responsible for delivering enterprise‑level revenue‑cycle and strategic analytics and producing actionable insights and KPIs that advance operational and financial goals. Will collaborate with senior leaders to translate complex data into clear, strategic guidance aligned with organizational objectives. Will be required to work a Hybrid schedule at the corporate office in Dallas, TX, 75244.

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Analyze end‑to‑end revenue‑cycle performance (charge capture, coding, billing, denials, collections, accounts receivable) to identify drivers of variance, leakage, and opportunities for improvement.
• Design, build, and optimize advanced SQL queries, views, and stored procedures to aggregate data from multiple sources and enable scalable, self‑service reporting.
• Partner with key stakeholders to define, develop, and maintain enterprise and service‑line KPIs, dashboards, and scorecards that track financial and operational health.
• Provide strategic guidance by framing analytical findings within organizational goals, recommending actionable initiatives, and measuring impact post‑implementation.
• Develop and maintain interactive business‑intelligence dashboards (e.g., Power BI, Tableau) that enhance decision‑making speed and accuracy.
• Lead cross‑functional projects focused on process improvement, cost optimization, and growth initiatives.
• Oversee and train the day‑to‑day work of junior analysts, ensuring adherence to best practices in data governance, SQL development, and data storytelling.
• Educate cross‑functional departments on interpreting and utilizing KPIs and analytical findings to drive informed decisions.
• Ensure data integrity and confidentiality while adhering to regulatory requirements and internal controls.
• Perform other duties as assigned

QUALIFICATIONS
Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational, interpersonal, presentation, and verbal/written communication skills
• Ability to work in a fast-paced, deadline driven, work environment
• Advanced proficiency with MS Office, particularly with Microsoft Excel and PowerPoint
• Advanced SQL proficiency and demonstrated experience building enterprise‑level dashboards/KPIs.
• Ability to communicate complex financial information to employees at various levels of the organization.
• Strong customer service orientation
• Ability to use discretion appropriately and maintain confidentiality

• Bachelor’s degree in Finance, Business Analytics, Healthcare Administration, Information Systems, or equivalent experience 
• 6+ years’ progressive experience in business operations, strategy, or financial analytics with substantial exposure to revenue-cycle functions 

• Master's Degree (MBA, MHA, MS Analytics) and/or certification in Lean Six-Sigma
• Healthcare industry experience and familiarity with revenue-cycle management systems and data sets

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

• Office environment - Hybrid Schedule
  • 4835 Lyndon B Johnson Fwy #900, Dallas, TX 75244
  • Typically 3 days in office (Tuesday-Thursday)
  • Additional days may be required based on business needs 
• May visit hospital locations, clients, and vendors
• The noise level in the work environment is usually low

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.