IT Support Technician (Helpdesk Tier 1)

Remote in Continental US (DC, Maryland, and Virginia area preferred)

Marstel-Day, LLC, a premier environmental and sustainability consulting firm, is seeking an entry level IT Support Technician (Helpdesk Tier 1) to support the organization’s technology operations. This is a growth role ideal for a candidate interested in working in a small, mission-oriented federal contractor environment with exposure to enterprise systems. We offer a flexible work environment where candidates work remotely and provide support from anywhere in the United States, with occasional onsite or travel requirements as needed.

Job Description: 

The candidate will provide day-to-day technical support for end users across multiple business units and federal compliance systems. Responsibilities will include:

• Serve as the first point of contact for IT support tickets, user requests, and incident response.
• Troubleshoot hardware, software, printer, and peripheral issues across laptops, desktops, mobile devices.
• Support account creation, onboarding, and password resets across Microsoft 365 tenants.
• Assist in system patching, updates, and vulnerability remediation coordination.
• Follow established security protocols and compliance standards.
• Document resolutions, procedures, and support activities within the IT ticketing system.
• Coordinate with senior IT Staff to ensure system integrity and compliance adherence.
• Assist in hardware inventory management, device deployments, and lifecycle maintenance.
• Conduct routine system checks and basic administrative functions as directed.

Qualification Requirements: 

• Education training or experience in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field. Recent graduates or career transitioners with relevant coursework, certifications, or training programs are strongly encouraged to apply. An IT related Degree is a plus but not required.
• Experience in IT support, helpdesk operations, technical troubleshooting, or customer service roles is a plus, but not required.
• Familiarity with Windows 10/11, Microsoft 365, or cloud-based platforms such as Azure, SharePoint or Intune is a plus.
• Strong desire to learn IT operations, security principles, and compliance practices under the guidance of senior staff.
• Proficient using Microsoft Excel for data entry, basic formulas, filtering, and simple data management tasks.
• Excellent problem-solving skills, customer service orientation, and communication abilities.
• Ability to follow documented procedures, maintain attention to detail, and handle multiple tasks in a structured environment.
• Self-motivated, reliable, and able to work independently while collaborating as part of a small IT team.
• Military IT experience, technical certifications (such as CompTIA A+, Network+, or Microsoft certifications), or internship experience will be considered favorably but are not required.

The incumbent must:

• Be eligible to work in the U.S. (DHS Form I-9 must be completed by the incumbent and submitted to DHS for verification of citizenship and eligibility through E-Verify)
• Submit to a background check as a condition of any final offer of employment.
• Be willing to provide proof of any certifications or degrees obtained. 

Salary and Benefits:

The Company offers a very flexible work environment with competitive salaries and excellent benefits. We pay a competitive salary or wage commensurate with the incumbent’s level of education, certification/registration, experience, and responsibilities. Full time employees receive access to a Company provided health plan and 401(k) plan; receive disability and life insurance coverage; receive holiday and personal leave accruals and other benefits. 

Application Requirements:

If reading this open position announcement on our Company’s website employment page, follow the instructions provided on the employment page. If viewing this announcement on another independent employment web site, there may be additional site requirements that are necessary for submittal of an application. If reading this announcement offline or on a site that does not link to our webpage, please go to: https://www.marstel-day.com/MarstelDayLife.html  Follow all instructions and directions provided on the Company’s employment page. At a minimum, please submit a resume and a cover page for consideration. We will eventually need a minimum of three professional references, and a copy of your transcripts. 

Equal Employment Opportunity and Affirmative Action Policy: 

Marstel-Day provides equal employment opportunities to all employees and takes applicants without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, military status, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws. In addition, the Company complies with applicable state and local laws governing nondiscrimination in employment and takes affirmative action to develop and promote a diverse workforce in every location in which the Company has facilities or places its employees for assignment. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Military Friendly Employer: 

Marstel-Day is a certified Virginia Values Veterans (V3) employer. We respect and value the service of our veterans and their families. Marstel-Day is committed to hiring transitioning service members, veterans, and military spouses. We have a growing internal network of veterans and their family members, supported by proactive recruitment and career development.