Job description

Description

We are seeking a diligent and detail-oriented Compliance Scorecard Specialist with experience in mortgage default law and client scorecard management to join our compliance team. The Compliance Scorecard Specialist will support our firm’s compliance program by ensuring adherence to legal and regulatory requirements, analyzing client scorecard metrics, monitoring controls, and identifying areas for improvement. This role requires a strong understanding of mortgage default servicing, regulatory compliance, risk management, and client scorecard analysis, with a focus on maintaining high client satisfaction and meeting regulatory standards. This position is onsite and can be based out of any of our offices.

Key Responsibilities:

• Monitor client scorecard metrics to ensure that service standards, quality benchmarks, and contractual requirements are consistently met. Work with internal teams to develop corrective actions and improvements if scorecard performance falls below client expectations.

• Conduct training sessions to educate staff on compliance regulations, procedures, industry updates, and client scorecard criteria.

• Prepare and deliver compliance and scorecard performance reports to senior compliance management, identifying compliance issues, trends, scorecard metrics, and recommendations for corrective actions.

• Maintain current knowledge of industry regulations, particularly those relating to mortgage default law, including CFPB, RESPA, FDCPA, TILA, and other relevant guidelines.

• Collaborate with legal, operational, and IT teams to develop and implement compliance initiatives and maintain accurate records of compliance and client scorecard performance.

• Review and update policies and procedures to ensure ongoing compliance and best practices in mortgage servicing, foreclosure processes, and client performance metrics.

Knowledge, Skills, and Abilities:

• Analysis – Gather relevant information; consider a broad range of issues and factors; perceive relationships among diverse information; and use logic effectively.

• Communication – Communicate information and messages clearly and concisely to others. Maintain professionalism when communicating with both clients and team members.

• Decision-making – Make timely and effective decisions.

• Time Management – Set efficient work priorities to balance important and urgent, short-term and long-term tasks, and work on several tasks simultaneously.

• Planning and Organizing – Develop comprehensive project plans; monitor progress against goals; assign clear responsibilities; and break work down into manageable portions.

• Customer Service Skills – Exhibit a professional demeanor both in person and on the phone. Must possess exceptional listening skills and the ability to navigate stressful situations.

• Teamwork – Able to work independently and effectively as part of a team with all levels of staff.

Qualifications:

• 3+ years of experience in compliance, preferably within a mortgage, financial services, or legal environment.

• Strong knowledge of default mortgage processes and regulatory requirements (RESPA, FDCPA, etc.).

• Excellent communication, negotiation, and relationship management skills.

• Detail-oriented with strong analytical and problem-solving skills.

• Proficiency in MS Office Suite and compliance-related software.

BENEFITS