Vendor Coordinator

The Vendor Coordinator plays a key role in ensuring that third-party vendors engaged by the firm meet performance, compliance, and regulatory standards. This role is essential in managing relationships with vendors, monitoring service-level agreements (SLAs), and ensuring that all vendor activities align with the firm’s operational goals and industry requirements, particularly in the context of default mortgage law. This position is onsite and can be based out of any of our offices.

Key Responsibilities:

Vendor Selection and Onboarding:

• Assists in the process of selecting and qualifying new vendors, ensuring they meet the firm’s legal, regulatory, and operational requirements.

• Collaborate with internal teams (compliance, IT, operations) to assess vendor capabilities and suitability.

• Coordinate onboarding processes, SLAs, and risk assessments.

Performance Monitoring and Relationship Management:

• Maintain ongoing relationships with vendors, acting as the primary point of contact for escalations and inquiries.

• Monitor vendor performance to ensure compliance with SLAs and contract terms.

• Assists in conducting Conduct regular performance reviews and develop action plans for any vendors that fail to meet the firm’s standards.

Risk and Compliance Oversight:

• Ensure all vendors adhere to industry regulations, such as RESPA, FDCPA, and other default mortgage-related laws.

• Collaborate with the compliance and audit teams to conduct vendor risk assessments and audits.

• Monitor vendor data security practices to ensure the protection of client and borrower information.

• Address and mitigate any risks related to vendor non-compliance or operational failures.

Contract Management:

• Coordinate vendor contracts, ensuring compliance with legal and regulatory standards.

Reporting and Metrics:

• Track and report on vendor performance, risks, and compliance issues to senior management.

• Maintain vendor scorecards to evaluate performance metrics.

• Assist with the development of tools and processes to enhance vendor oversight and governance.

Process Improvement:

• Work with internal compliance stakeholders to identify opportunities for process improvements within vendor management.

Knowledge, Skills, and Abilities

• Analysis-Gather relevant information; consider broad range of issues and factors; perceive relationships among diverse information; and use logic effectively.
• Communication –able to communicate information and messages clearly and concisely to others. Communicate professionally with both clients and team members.
• Decision-making –making timely and effective decisions.
• Time Management –setting efficient work priorities to balance important and urgent, short term and longer-term tasks, working on several tasks simultaneously.
• Planning and Organizing –Developing comprehensive project plans; monitoring progress against goals; assigning clear responsibilities; and breaking work down into manageable portions.
• Strong customer service skills –professional demeanor both in person as well as on the phone. Must possess exceptional listening skills and the ability to navigate stressful situations.
• Teamwork –Must be able to work not only independently but when called for be able to work effectively as a team with all levels of staff.
• 3+ years of experience in vendor management, preferably within a mortgage, financial services, or legal environment.
• Strong knowledge of default mortgage processes and regulatory requirements (RESPA, FDCPA, etc.).
• Excellent communication, negotiation, and relationship management skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Proficiency in vendor management software and MS Office suite.