Operations Administrator

We have a fixed term contract position available until the end of December 2025 for an Operations Administrator to join our team. Based at our offices in Mascot, Sydney and reporting to the Service Delivery Manager, you will support our tolls and infringements team with all administration, queries and invoicing.

Key Duties and Responsibilities:

• Maintain the toll hold queue

• Match trips to transactions

• Contact customer or location for valid information to match trips

• Analysis of on hold queue to identify opportunities to reduce/eliminate errors.

• Monitor franchisee hold queue.

• Toll Notices

• Process infringements:

  • Identify and correct discrepancies

  • Utilise various methods to obtain correct customer information where required

  • Applications for dispute to infringement local bodies

  • Rejection notices

• Employee toll on-charging

• Monthly toll invoice processing for the ABG Entity Accounts

• Manage paper toll notices and eliminate/reduce errors

• Vehicle Overdue Reconciliation

• Customer Service:

  • Operations liaison

  • Applications for dispute to infringement local bodies

  • Rejection notices

• Internal and External enquiries

• Licensee support

• Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.

• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision

What we are looking for:

Work experience / background
Essential

• Previous experience in an administrative/data entry role

• Fluent level of written and spoken English

Technical / business skills & knowledge:
Essential

• Analytical and critical thinking skills

• Excellent communication skills both written and verbal

• High level attention to detail

• Comprehensive knowledge of Microsoft Office: Excel, Outlook, Word

Desirable

• Experience within the car rental industry

• Proactive approach with high-level problem-solving skills

• Comprehensive knowledge of Avis Budget Group policies and procedures

• Knowledge of Occupational Health and Safety legislation

What’s in it for you?

• On the Job Training

• Internal development opportunities

• Employee discounts on car rentals with Avis Budget Group and partner brands

• Access to retail discounts and brand offers

• Discounted lifestyle perks

• 24/7 support through the Employee Assistance Programme (EAP) provided by Converge

If this fixed-term opportunity sounds like it could work for you then don't delay, please put your application forward today!

Corporate Overview:

At Avis Budget Group, you’ll be joining a team of over 1,000 driven individuals, united by purpose and performance. Together, we’re shaping the future of transportation through innovative, customer-focused mobility solutions.

Our performance-driven culture fosters growth and excellence. We empower each other to perform at our best by providing strong leadership, comprehensive training, the right tools, and meaningful rewards.

We’re proud to make a positive impact on the lives of our colleagues, customers, and the communities in which we operate.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.