Executive Director, General Manager Clinical & AI

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

This position is responsible for the overall commercial success of Henry Schein One’s clinical & AI solutions within the United States additionally driving the globalization of the Clinical and AI solution across the international division. This segment includes, but is not limited to Dentrix Imaging, Ascend Imaging, charting and clinical tools with the practice management system, Smart Image, Detect AI and Videa AI, eRx, and Voice Perio and other AI products we bring to market. This role will also be a key liaison with critical clinical partners such as Real Cloud Imaging, Videa Health, and more. Commercial success is contingent on the consistent growth of the solutions and overall customer satisfaction. This role will have category leadership responsibility, P&L ownership (collaborating with the PMS GMs and International GMs), decision-making authority, strategy ownership, execution accountability, business and execution planning responsibility, potential management responsibilities, product creation and growth accountability, go-to-market strategy responsibilities, and operations accountability for the overall segment.

KEY RESPONSIBILITIES: 

• Provide leadership across the segment and products defined above

• Responsible for overall commercial success in a direct and matrix organization

• Collaborate with customers, industry organizations, executive management and other TSMs to progress solutions that solve our Clinical needs. Drive a customer-focused business

• Collaborate with customers, industry organizations, executive management and other TSMs to expand our AI solution in each of our markets

• Coordinates the efforts of all HS1 project staff to effectively deliver on contract commitments, comply with contract/government regulations, and expand the business

• Lead the overall Clinical & AI segment in a matrix organization and is responsible for direct management over operations, and indirect management of product, development, marketing, sales and customer service in coordination with the direct manager & overall PMS category owner (VP and GM PMS business unit (BU)). Ensure business goals are achieved (sales, fulfillment, customer service, account management, marketing, and business development)

• Partner closely with other functional leaders and overall PMS category owner to shape the segment solutions to ensure customer acquisition, satisfaction, and retention

• Meet with segment leadership team and PMS category owner to assess the direction of the business, develop short and long-term goals, plans, and strategies for the PMS segment, and ensure compliance with the stated mission - aligned with Henry Schein One strategic vision and priorities

• Work closely with the finance team and PMS category owner to analyze performance against budgets and financial reports regularly, as well as work with finance on monthly forecast, developing plans to achieve budget, mitigate against budget risk, increase revenues and profits and achievement against budget goals

• Own and manage full P&L and financial results for the segment. Collaborate with the overall category business owner on a three-year plan and investment allocations

• Increase the performance of direct reports and indirect teams by assigning accountabilities, planning, monitoring, and appraising results while developing a climate for offering information exchange. Maintains quality service by establishing and enforcing organization standards

• Establish metrics for the segment to drive decisions

• Contribute to the overall PMS category business plan development and overall planning for the business

• Monitor customers, markets, and competitor activity as data points to provide better solutions to customers. Manage key customer relationships and participate in closing strategic opportunities

• Own lifecycle of the businesses and products within the category.

• Drive build, buy and partner decisions. Look for opportunities for partnerships, alliances, and acquisitions to increase market share and growth objectives

• Accountable for marketing strategy

• Understand and develop strategies and activities to grow the client base in a profitable manner by developing sales strategies, expanding the sale of new units and identifying ways to improve client retention

• Look for new market opportunities within the overall dental PMS solo segment and work with HS1 product management and leadership to vet and drive new opportunities into the market

• Monitor, measure, and report on operational issues and opportunities across all functional teams

• Ensures compliance with corporate legal, regulatory, quality, and ethical guidelines

EXPERIENCE, QUALIFICATIONS, AND EXPERTISE: 

• 15+ years of progress professional experience

• 7+ years of management and leadership experience

• Ability to travel up to 30%

• Bachelor's or Master's Degree preferred

• Strategic Planning

• Business Development

• Profit & Loss Management

• Organizational Development

• Product & Go-to-Market Strategy

• Dental Industry & Practice Workflow

KEY SKILLS AND COMPETENCIES:

• Leadership & Team Development: Exceptional ability to attract, retain, inspire, motivate, mentor, and coach high-performing teams, including virtual teams. Demonstrated success in developing talent and leading with empathy and clarity

• Strategic Thinking & Planning: Proven mastery in strategic planning, organizational development, and execution of complex global initiatives. Adept at creating roadmaps, aligning resources, setting budgets, and delivering results

• Communication & Influence: Outstanding verbal and written communication, presentation, and public speaking skills. Skilled in building relationships, navigating organizational complexity, resolving disputes, managing conflict, and influencing stakeholders across levels

• Decision-Making & Problem Solving: Mastery in independent analysis, creative problem-solving, and data-informed decision-making. Capable of addressing complex business issues with innovative and effective solutions

• Business & Financial Acumen: Deep understanding of business drivers, profitability levers, and financial data. Experience managing P&L and leveraging market trends for business development and growth

• Negotiation & Relationship Management: Outstanding negotiation skills and experience managing strategic alliances, joint ventures, and outsourced relationships

• Adaptability & Change Leadership: Highly skilled at driving and leading through change. Resilient and agile in dynamic, evolving environments

• Technical & Industry Expertise: Mastery in multiple business and technical disciplines. Broad knowledge of industry practices, particularly in dental industry and practice workflows            

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.