Case Manager - Recovering Independence

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Case Manager in the Recovering Independence team, you will provide direct support to individuals recovering from long term work related injuries. Your focus will be on helping people who have been on workers compensation for more than 130 weeks and no longer have an active employer.

You will work closely with them to build tailored recovery and return to life strategies, supporting their independence and overall wellbeing through what’s often a complex and emotional period.

This will be a full time, permanent position based in the Melbourne office commencing in August with flexibility to work from home up to 3 days per week after you’ve completed training.
 

YOUR RESPONSIBILITIES

• Provide timely and personal customer focused and empathetic service to injured workers and employers.
• Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
• Conduct claims reviews, case conferences or face to face meetings with clients as required.
   

ABOUT YOU

• Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception or call centre.
• Strong PC skills with the ability to quickly pick up new systems and processes
• Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
• Empathetic, resilient and solutions-focused when managing complex or sensitive situations
• Proactive, self-motivated and able to think creatively to overcome challenges
• High attention to detail, with strong organisational and time management skills

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.