Business Operations Support Coordinator

Become a part of our caring community and help us put health first
 

The Business Support Coordinator 3 follows established procedures and guidelines to provide timely and effective clerical support to an office, business unit, department, or other organization group. The Business Support Coordinator 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Business Support Coordinator provides administrative and operational support to ensure efficient day-to-day business functions. This role assists department leaders with scheduling, reporting, communication, and project tracking, acting as a central resource across teams.

Key Responsibilities:

• Prepare and maintain reports, presentations, and documentation for leadership and stakeholders.
• Respond to or redirect routine inquiries from external or internal sources regarding the organization, its activities, or processes, ensuring stakeholders receive prompt and accurate answers.
• Perform routine administrative duties, including but not limited to:
  • Scheduling meetings
  • Coordinating materials for presentations and notetaking
  • Managing requests with outside vendors or organizations
  • Setting up access
  • Ordering materials for meetings
  • Conducting ad hoc reporting
  • Preparing expense reports
  • Updating and managing SharePoint sites

The Business Support Coordinator will make decisions focused on methods, tactics, and processes for completing administrative tasks and projects. This position regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, working under limited guidance due to their breadth and depth of knowledge of administrative processes and organizational knowledge.

Use your skills to make an impact
 

Required Qualifications

• At least 1 year of professional experience e.g., administrative, office management, or project coordination
• Experience supporting cross-functional teams
• Strong organizational, communication, and problem-solving skills
• Experience with internet research and proof-reading/editing
• Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, SharePoint, and OneNote
• Ability to maintain confidentiality and work independently in support of the department
• High School Diploma or GED

Preferred Qualifications

• Reside in Ohio, Indiana or Kentucky
• Associate's degree or higher
• 2 years of project coordination experience
• Familiarity with Medicaid

Additional Information

• May require travel 10% to 15%

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$43,000 - $56,200 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.