Accounts Operation Manager

Job Description:

• This is a Monday – Friday position
• Salary - $89,955 base + superannuation + salary packaging
• Hybrid working arrangement - 2x days in our Bowen Hills Group Office QLD, 3x days WFH every week
• This is a fixed-term contract until 1 September 2026, with the opportunity for permanency subject to review

Better and fairer care.  Always.

St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia’s health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.

We are looking for a special kind of person - a St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do. 

As the Accounts Operations Manager, you will be instrumental in shaping the success of our Care Services division by providing comprehensive accounts partnering services. This pivotal role sees you ensuring a seamlessly supported accounts team, while also directly contributing to the Accounts/Business Manager's objectives. You will take charge of critical financial operations, including maintaining and updating YTDs, expertly managing e-business events, and meticulously reconciling payment statements. Furthermore, you will have the rewarding opportunity to lead and mentor a dedicated team of three direct reports.

This is a Fixed Term Full Time contract until 1 September 2026 with the opportunity for permanency subject to review. The role will work within a hybrid model which includes 3 days working from home and 2 days from our Bowen Hills office each week to ensure a healthy, work life balance.

Key responsibilities of the role:

• Manage end-of-month and end-of-financial-year processes and audits
• Oversee payment reconciliations, refunds, direct debits, and account adjustments
• Support system testing, error reporting, and continuous process improvements
• Contribute to team development through training, recruitment, and policy updates
• Act as a key contact for escalated internal and external queries
• Provide backup support for team roles and act in the Business Manager’s capacity when required
• Assist with projects, transitions, and community-related financial events
• Collaborate with stakeholders including accountants, analysts, and the Financial Controller
• Management of key systems such as CRM, Genesys phone system and AR system

Things that work for us:

• Demonstrated numeracy skills and accurate data keying abilities, coupled with an understanding of invoicing processes and accounting concepts
• Excellent written and verbal communication skills
• Desire and proven skills to lead your team to success and with a focus on continuous improvement
• Customer-centric experience in a similar complex and multi-divisional organisation
• Strong problem-solving and analytical skills
• Tertiary qualifications in bookkeeping, administration, accounting or relative field or qualified by experience

Things that work for you:

• Ability to visibly see your impact on the business and its service
• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How To Apply

Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.

Respectfully, no recruitment agencies.

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct