Assistant Manager, Client Service Delivery

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Assistant Manager plays a leading role in ensuring the smooth daily operation of the Gateway Center, providing exceptional service to clients and channels supporting new business growth. This position requires a dynamic, polished communicator who can thrive in a fast-paced, client-centric environment with flexibility to work evenings, weekends, and holidays.

Responsibilities:

- Support the Center Manager with operations, planning, and execution

- Act as the main point of contact for VIP guests, channel partners, and internal stakeholders

- Oversee service standards and workflow efficiency

- Lead coordination of room bookings, events, and client meetings

- Introduce and promote use of center facilities

- Resolve escalated client issues with professionalism and urgency

Preferred Skills:

- Excellent interpersonal, organizational, and leadership skills

- Fluent in Mandarin, Cantonese, and English

- Proficient in multitasking and working under pressure

- Professional demeanor and service-oriented mindset

Qualifications:

- Bachelor’s degree or equivalent experience

- 3+ years in hospitality, customer experience, or business support

- Experience in people or team supervision preferred

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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