Senior Officer/ Officer, Client Service Delivery

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role provides critical support in managing client experiences and daily center functions to maintain high operational standards and handle VIP guests with professionalism and efficiency.

Responsibilities:

- Manage client inquiries and assist in new business coordination

- Assist with room bookings and scheduling logistics

- Provide guided tours and introduction to center amenities

- Support event coordination and back-end logistics

- Collaborate with Assistant Manager on daily task execution

Preferred Skills:

- Strong verbal and written communication skills

- Language fluency in Mandarin, Cantonese, and English

- Highly organized with good problem-solving ability

- Ability to adapt to extended and shift-based work schedules

- Proactive, detail-oriented, and dedicated to service excellence

Qualifications:

- College degree preferred

- 2+ years of experience in a client-facing or hospitality environment

- Familiarity with administrative systems and booking tools

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Posting End Date: