Offer summary

Qualifications:

Bachelor’s Degree preferred or applicable work experience in lieu of degree., 2+ years of experience in the print industry, with knowledge of pre-press and digital production., Strong organizational, problem-solving, and detail-oriented skills., Good customer service and communication skills, both written and verbal..

Key responsibilities:

Complete daily tasks to batch and distribute print files to production locations while monitoring SLA mail dates.

Coordinate with Manufacturing leads on capacity and file prioritization.

Process and relay client requests and project status to internal and external contacts.

Maintain effective relationships with clients, carriers, and vendors while ensuring service level agreements are met.

Job description

Description

Shutterfly Business Solutions (part of the Shutterfly family of brands) enables other large companies to connect with their customers by delivering enterprise level printing solutions. Our technology and manufacturing capabilities enable efficient and effective customer engagement through personalized communications.

Shutterfly Business Solutions (SBS) is seeking a detail oriented and results driven Client Relationship Representative 3 to join our team. The ideal candidate will possess customer service and production experience in the direct mail and/or transactional print industry.

Responsibilities:

Timely and accurately complete daily tasks to batch and distribute composed print files to multiple production locations and actively monitor potential risk to SLA mail dates
Coordinate with Manufacturing shift leads regarding daily capacity and file prioritization
Work with Manufacturing order expeditors to cancel jobs as needed due to capacity concerns; re-allocate work to alternate production sites
Under direction of management, efficiently process and relay client requests/revisions or project status to pertinent internal and external contacts (e.g., print tests, proofs, holds, issues with data files or production)
Quickly and accurately process requests, update production-related documents at time of final release, and clearly convey client requests and expectations to Production/Premanufacturing Team
Initiate job tickets or other Production or Technology documentation and track through completion
Maintain effective working relationships with clients, carriers, vendors, and other business contacts
Monitor and reset files to meet customer expectations of service level agreements

Qualifications:

Bachelor’s Degree preferred; applicable work experience considered in lieu of degree
2+ years print industry experience preferred, with knowledge of pre-press, digital production, bindery equipment and mailing procedures
Experience with electronic order entry and tracking system preferred
Strong organizational and problem-solving skills, detail oriented
Good customer service and communication skills, both written and verbal
Experience using Microsoft Office applications
Cover assigned shift hours of 7pm-5am CST Mon-Thurs, with an expectation to occasionally cover shifts for co-workers on weekdays, overnights, weekends or holidays
This position is scheduled for support Monday – Thursday 7pm-5am CST

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

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