Senior Product Designer

About ZAVA

We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 13 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We’re here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role

This role would be ideal for somebody who’s ready to take a step up from a mid to a senior level, keen to start taking more ownership and see the real impact of their work.

We are looking for a well-rounded designer with a stronger UX focus - someone who can independently navigate early-stage discovery, apply the right methods for the context, and turn insights into clear, thoughtful concepts. You should be comfortable sharing your thinking with both the team and wider stakeholders.

You will be a key contributor in creating exceptional user experiences across customer touchpoints and internal tools at ZAVA, spanning multiple countries and partners.

With a deep understanding of our doctor’s and patients' needs and contexts, you will collaborate closely with cross-functional teams to articulate and translate those requirements into innovative design solutions. Your expertise and passion for design will be instrumental in promoting a user-centric mindset throughout the organisation.

Key Accountabilities:

Working in our expanding design team, you will lead design for scoped projects, balancing autonomy with collaboration. 

You will help shape UX strategy, aligning your work with the patient journey and business priorities. 

You help define how we approach problems, mentor others, improve our systems and processes, and bring clarity to ambiguity. 

Your influence goes beyond the design team. You’re a trusted voice in cross-functional planning, and you advocate for design decisions that benefit both the business and our patients. You model maturity in both craft and collaboration. 

• Support initiatives end-to-end, cracking complex challenges in digital healthcare. Taking ownership of the customer journey experience for scoped areas or features that are essential to our mission in healthcare. This includes conducting research, understanding user needs, facilitating prioritisation, and contributing to development planning.
• Contribute to UX strategy, ensuring alignment with the brand, design principles, and desired product impact. Contribute to our long-term thinking, Support the development and evolution of a product design culture that values impact.
• Advocate for a patient-centric approach: Advocate for users and drive a patient-centric focus within the organisation, ensuring that the right solutions are built in the right way. You’ll support user research and interviews and help to translate patient insights into quality design decisions.
• Collaborate across functions,including Clinical, Technology, Commercial, and Operations, to ensure effective design solutions that solve problems not just for our patients but for our teams as well.
• Produce concepts and prototypes at multiple levels, knowing when to create pixel-perfect designs, and when to make simple sketches.

Technical skills & experience:

• 3-5 years of experience, with a strong focus on UX and discovery in cross-functional teams (product, engineering, marketing, clinical, etc.).
• Proven ability to lead user-centered design processes, including research planning, synthesis, journey mapping, wireframing, and concept development. You know how to take research and data and translate insight into key design decisions and features.
• Strong communication and collaboration skills, with experience aligning diverse stakeholders and presenting design rationale clearly.
• Strong UI skills, able to bring slick beauty to our journeys.
• Comfort working in fast-paced, ambiguous environments, balancing user needs, business goals, and technical constraints.

Nice to have, but not at all essential

• Experience designing for complex or regulated domains, ideally in healthtech with sensitivity to accessibility, data privacy, and clinical workflows.
• Experience with building and maintaining design systems
• Experience working closely with developers

Personal qualities 

• Humble; you listen and take on feedback, you are kind and caring to those around you.
• Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.
• Resilient; you embrace change and face challenges.
• Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver.
• Collaborative; you actively share ideas, work together to drive goals as a team.
• People-focused mentality, you lead the way in incorporating user feedback, behaviours and data to hone your designs.
• You are compassionate, empathetic and have a passion for your craft. You love what you do and always look to improve and bring that enthusiasm to the team.

Benefits from the day you join:

🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

💙 20% off all ZAVA products & services for you and your friends and family

🏡 Remote, hybrid, and flexible working (role dependent)

💻 MacBook Pro (role dependent)

🌍 Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

💰 £500 training budget per year

🧑‍⚕️Vitality Private Health Insurance + Vitality discounts inc headspace membership

🩺 Healthcare cash back plan through SimplyHealth

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year (role dependent)

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.