Service Transformation Consultant - Remote / Telecommute

Remote: 
Hybrid
Contract: 
Work from: 
Edmonton (CA)

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Cynet Systems Large https://www.cynetsystems.com
1001 - 5000 Employees
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Job description

Job Description:

Responsibilities:
  • Provides subject matter expertise in digital delivery and corresponding organizational transformation.
  • Creates and presents compelling frameworks, models, reports, presentations, and briefings for program areas and senior executives.
  • Applies (or creates) best and emerging practices and principles to frame and clarify, as appropriate.
  • Works with quantitative and qualitative data to inform decisions.
  • Advises and coaches leadership teams on change to enable transformation, including areas such as their organizational structure, governance, capacity building, policy, infrastructure, or culture.
  • Advises and coaches product and service teams throughout their project lifecycles, from initial concept and approvals to production and continuous delivery.
  • Assesses capability, capacity, and culture and develops and delivers initiatives to grow these in and across projects.
  • Helps frame (or reframe) understanding of challenges and opportunities using internal Client, field research, desk research, and adaptive practices.
  • Facilitates strategic conversations to develop shared understanding, generate options and make decisions to align diverse stakeholder interests and goals.
  • Articulates and documents the business case for digital investments and value of digital innovation in the public sector.
  • Facilitates the collaborative development of clear, actionable vision, roadmaps, plans, and strategy.
  • Translates big picture thinking into daily activity and vice versa.
  • Facilitates tradeoffs among competing priorities, identifies opportunity costs, and helps teams negotiate the strongest outcomes for effort invested.
  • Helps teams manage a portfolio of products and services to drive clear outcomes for users, stakeholders, staff, and the client.
  • Connects individual investments to larger portfolio outcomes.
  • Leads the development of benchmarks, metrics, and key performance indicators grounded in core outcomes.
  • Conducts and coaches benchmarking and continuous improvement measurement and reporting.
  • Participates directly in specific projects in field research, workshops, reporting, design, architecture, development, prototyping, and other needs as required.
  • Assesses success of projects and initiatives upon implementation, addressing any residual issues and building on lessons learned.
  • Other responsibilities as required or requested.
  • Demonstrated experience in applications providing services to commercial carriers, along with expertise in management and oversight to ensure operational efficiency and compliance.
  • At least 10 years of experience working for or with the Government.
  • Extensive experience with Alberta’s Motor Vehicle Registry System, including MOVES, MOTRIS, TSIS, and other Traffic Safety systems.
  • Longstanding experience working with Government Enterprise Architecture.
  • 15 or more years of experience leading technical project teams.
  • A results driven mindset and able to function independently, while engaging with other stakeholders and team members as required to deliver outcomes.
  • Knowledge of and the ability to apply and interpret complex legislations/regulations, policies, and standards.
  • Ability to work collaboratively and productively to achieving outcomes.
  • Strong understanding of enterprise application architecture and decomposition principles.
  • Scoring Methodology:
  • Financial/Pricing: 15%
  • Resource Qualifications: 20%
  • Interview Process: 65%
Must Have:
  • Demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives. 15 years
  • Demonstrated experience in oversight of portfolio governance and development of portfolio processes. 15 years
  • Demonstrated experience working on organizational development with a focus on digital transformation comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale. 25 years
  • Senior leadership experience managing a portfolio of concurrent projects or initiatives staffed with a team of at least 10 people. 15 years
Nice to Have:
  • Experience developing project deliverables including project charters, business cases, briefing notes, status reports, risk logs and project closures. 15 years
  • Experience in secure software lifecycle development processes. 8 years
  • Experience in the design, development and implementation of a digital transformation initiative or digital delivery program. 20 years
  • Experience with the development of business cases for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.). 15 years

Required profile

Experience

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