Membership Engagement Manager

Job Description: Membership Engagement Manager
Status: Full-time, exempt
Salary: $72,000 - $77,100 with Benefits
Location: Main office in Raleigh, NC; hybrid (2 days in office, 3 remote). Occasional travel across the Triangle and other parts of the state required.

Applications will be reviewed on a rolling basis until the position is filled

About the Organizations

North Carolina Asian Americans Together (NCAAT) is a nonpartisan, nonprofit organization committed to supporting equity and justice for all by fostering community among Asian Americans and allies in North Carolina through civic engagement, leadership development, grassroots mobilization, and political participation.

NCAAT in Action (NCAATIA) builds political power among Asian Americans and allies in North Carolina through voter education, progressive advocacy, and leadership development.

Benefits

NCAAT and NCAAT in Action offer full‑time employees health, dental, and vision insurance; paid time off for vacations and wellness days; and a 401k plan. We support work‑life balance with flexible scheduling and occasional remote work, depending on project needs. Employees receive a yearly professional development stipend that can be used toward Asian language courses, training, or other development resources.

Position Summary

The Membership Engagement Manager is a newly created mid‑level role responsible for building and sustaining a dynamic, values‑driven membership program across North Carolina. This role centers relationship building, organizing, and data‑informed strategies to grow a diverse base and deepen member engagement rooted in shared purpose. Ideal for someone passionate about community power and belonging, the position offers opportunity for growth and leadership as the membership program evolves. While this role does not supervise full‑time staff, the manager will coordinate with volunteers and collaborate across multiple departments.

Key Leadership Competencies

• Community Engagement and Service Orientation
• Program and Project Management
• Data‑Driven Decision Making
• Cultural Competency and Inclusion
• Collaboration and Teamwork
   

Key Responsibilities

Strategic Membership Development

• Build upon a newly-developed mission‑aligned strategy to grow and deepen membership across North Carolina.
• Build clear engagement pathways from sign‑up to active participation and leadership.
• Ensure membership efforts are responsive to feedback and evolving community needs.

Community Engagement and Belonging

• Cultivate a welcoming and empowering member experience rooted in cultural diversity.
• Use storytelling, narrative strategy, and relational organizing to recruit and retain members.

Cross‑Team Collaboration and Integration

• Work with Community, Youth, Voter Engagement, Advocacy, and Communications teams to embed membership across programs.
• Represent NCAAT and NCAATIA at outreach events, including occasional tabling and community activities.

Data, Learning, and Optimization

• Use tools like VAN and EveryAction to track member growth and engagement.
• Develop and monitor KPIs; refine strategies based on data and community insights.

Internal Leadership and Volunteer Coordination

• Manage the membership budget with strategic oversight.
• Coordinate and support volunteers, and coach staff across departments in centering membership in their work.
• Contribute member feedback and stories to organizational learning and strategy.
   

Preferred Qualifications

• Experience developing a membership program, issue campaign, or political campaign
• Experience in base building and growing participation in communities of color or immigrant communities
• Proficiency in data systems (EveryAction, VAN, Scale to Win) and experience setting/assessing KPIs
• Budget management experience with strategic resource use
• Excellent project management and multitasking skills
• Strong interpersonal and communication skills across diverse audiences
• Fluency or proficiency in an Asian language
• Demonstrated commitment to racial equity and justice
   

Additional Expectations

• Flexibility to occasionally work evenings or weekends
• Willingness to support organization‑wide efforts beyond core responsibilities, including civic engagement events or team‑based mobilizations
• Must have reliable transportation and valid NC driver's license
• Applications will be reviewed on a rolling basis until the position is filled

NCAAT is an equal opportunity employer and welcomes applicants without regard to race, color, religion, sex, national origin, gender, gender identity, age, or disability. Women, people of color, LGBTQ+ individuals, and others from historically marginalized groups are encouraged to apply.