Senior Console Operator

Duration:0-12 month(s)

Description/Comment:

The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and production control incidents. He/She responds to incoming calls from Information Services (I.S.) Help Desk representatives and support teams to assist with resolving incidents and events. This position implements standard procedures and manages incidents in the production environment. He/She maintains knowledge of critical applications and error recovery procedures. This position supports daily operational procedures to maintain 24x7 environment service levels. He/She interprets computer generated messages, determines appropriate actions, and follows standard procedures. He/She implements production system schedules changes to successfully complete and adhere to the change control guidelines. This position delivers internal and external customer support and interacts with vendors to resolve issues. The position does not require traveling in personal vehicle.Job DutiesThe shift rotates every 4 months between first and second shift. (0630 - 1515, 1430 - 2315)No traveling in personal vehicle is not required nor allowedMonitors the production environment for alertsProvides Incident Support, including communications, trending and trackingDocuments incidents with appropriate level of detail in trouble ticketing systemInteracts with I.S. Teams and Infrastructure VendorsSupports Troubleshooting and Analysis of production incidentsAdministers and Supports Basic change control.Works under general supervision and selects from written instructions and established procedures to accomplish assigned tasks.Routine and regular contact with employees within and outside of work unit requiring explanation, discussion and interpretation. Customer oriented.Job RequirementsBachelor's in Computer Science or the equivalent preferredThe Sr. Console Operator must be well organized and task oriented with effective written and verbal communications skills.Zone of Separation Environment (Z/OS)Beginner Data Communications, DB2 Data Sharing, TivoliIntermediate Level Proficiency with Transmission Control Protocol/Internet Protocol (TCP/IP), Time Sharing Option (TSO), Multiple Virtual Storage (MVS)/ Job Control Language (JCL), Multiple Virtual Storage (MVS)/Virtual Telecommunications Access Method (VTAM)Intermediate WebSphereIntermediate Technical Knowledge of Hardware & SoftwareIntermediate/Advanced Microsoft Office (Word, Excel, Access and PowerPoint)

Additional Job Details:
This is a Network Operations position. Network Operations Network technicians require the understanding of WAN / LAN networks, routing fundamentals and knowledge of transmission principles. This position requires the ability to diagnose and troubleshoot issues with switches and routers. Responsible for monitoring and responding to events / incidents related to the network and servers. Requires strong troubleshooting skills to interpret error messages and resolve network and server incidents. Respond to incoming calls from Help Desk representatives and support teams to assist with resolving incidents. Demonstrate the ability to take action to stabilize or failover network / application connectivity to normalize the environment. This position supports daily operational procedures to maintain 24x7 environment service levels. Demonstrate the ability to identify network alerts, determine appropriate actions, and follow / execute standard operation procedures. This position delivers internal and external customer support and interacts with hardware vendors to resolve issues. Must demonstrate good communication and documentation skills. Technical skills required: Strong knowledge of WAN / LAN networks and related hardware, TCP/IP, Windows, LINUX and MQ.

Shift Hours:

06:30am to 3:15pm