Offer summary

Qualifications:

High school diploma or GED required., Proficiency in G-suite and Microsoft Suite is essential., Strong communication skills, both written and verbal, are necessary., Ability to multi-task and prioritize tasks effectively..

Key responsibilities:

Handle customer inquiries and serve as a link between sales, accounting, and customers.

Process sales orders, manage returns, and track shipments efficiently.

Coordinate with the accounting team on RMAs, freight charges, and invoices.

Support a positive customer experience and assist with various projects as needed.

Job description

Are you looking for a fast-growing, innovative, and data-driven company? You’ve come to the right place! We are seeking a Customer Service Representative to join our Inside Sales team. This individual will be responsible for handling customer inquiries, serving as a vital link between the sales team, accounting, and our customers. Day to day duties will include handling returns, tracking shipments, recovering invoices, answering phone calls, and entering orders accurately and efficiently. This role requires excellent communication skills, problem solving abilities, and a strong sense of organization.

What you will be doing:

Answer incoming phone calls in a welcoming and professional manner
Gather, organize, track, and send all required information on freight damage to DWC’s 3PL/ Internal freight team to assist in the freight claim process
Create, track and monitor all RMAs
Obtain freight charges from vendors and DWC’s accounting team
Obtain sales invoices and send to customers
Coordinate regularly with DWC’s accounting team on RMAs, freight charges, invoices, and other information
Obtain and send tracking on sales orders to customers
Process sales orders
Obtain spec/data sheets for vendors
Serve as an assistant for AM coverage; to include quoting, order entry, and all areas of customer service
Manage key post-sale activities, including: Order entry, shipment tracking, invoice recovery, and returns processing
Ensure smooth operations through attention to detail and responsiveness
Support a positive customer experience
Work on projects and other assignments as needed

Requirements:

High school diploma or GED
Proficiency in G-suite platform and Microsoft Suite
High degree of organization and attention to detail
High level of communication skills; both written and verbal
Ability to multi-task while working at a high level on several projects simultaneously
Ability to work within a team as well as independently all while prioritizing tasks