Expedite Specialist

Position Summary:

The Expedite Specialist will be responsible for facilitating traffic coordination required by Expedites in a cost-efficient matter. This role ensures compliance pany policies and procedures along with all regulatory guidelines and requirements to ensure accurate and effective processing of the daily requirements of operations for Expedites.

Key Responsibilities:

• Responsible for tracking, data input, and reporting of key performance measures, as assigned by Operations leadership.
• Understand company objectives and protect the company’s business interests.
• Track and trace shipments throughout the life cycle of shipment; resolve any issues or concerns with a shipment.
• Proactively communicate with customers on the status of their shipments.
• Knowledgeable and daily use of TMS (transportation software) Ensure all information in TMS is timely and accurate.
• Knowledgeable on charter, hand carry, & ground expedites flows.
• Ability to bid and dispatch shipments and occasionally train any team member on handling shipments from pickup, bookings, documentation and tracing of cargo to the final destination.
• Knowledgeable of brokerage services (customs).
• Follow company’s procedures and best practices for e-mail management and other medium such as Microsoft team under the shared team guidelines.
• Identifies and report up any continual improvement initiatives to enhance the performance of the position, team, and company.
• Use problem solving and customer service skills to resolve any issues or concerns to any shipment.
• Provide exceptional and timely customer service by proactively informing clients of the status of their shipments. Maintain clear verbal and communication with clients.
• Communicates effectively with customers, suppliers, carriers, and internal personnel.
• Attend team meetings to review the week performances/concerns/improvements.
• Use problem solving and customer service skills to resolve any issues or concerns to any shipment.
•  Attend cross functional trainings with other team members to support PTO coverage.

Education & Experience:

• High school diploma required.
• Strong knowledge of the transportation industry, including charter, hand carry, and ground expedites flows.
• Knowledge of brokerage services
• Knowledge of specialized transportation software.
• Honesty and integrity in all business matters.
• Strong communication (both verbal and written), problem-solving, decision-making, and analytical skills.
• Negotiation skills, sense of urgency and able to work under pressure.
• Must have the ability to work and excel in a fast-paced team environment.

Language Skills:

• This position requires the ability to read, write, and speak fluently in English.

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